Manager - SRE

GreyOrange is a global leader in AI-driven robotic automation software and hardware, transforming distribution and fulfillment centers worldwide. Our solutions increase productivity, empower growth and scale, mitigate labor challenges, reduce risk and time to market, and create better experiences for customers and employees. Founded in 2012, GreyOrange is headquartered in Atlanta, Georgia, with offices and partners across the Americas, Europe and Asia. The SRE team at GreyOrange ensures the stability, availability, and scalability of mission-critical production systems while driving incident management, automation, and operational excellence.

As an SRE Manager, you will lead a team of site reliability engineers, define best practices, and partner with engineering, product, and infrastructure teams to deliver resilient and scalable systems. You will be responsible for building a culture of reliability, ensuring operational readiness, and mentoring engineers to excel in reliability engineering.

Requirements

• Willingness to work in a 24×7 operational environment
• 10–14 years of overall experience, with at least 3–5 years in a leadership/people management role within SRE, DevOps, or Infrastructure Engineering.
• Strong technical background in system design, distributed systems, and cloud-native architecture.
• Hands-on expertise in automation, containerization (Docker, Kubernetes), CI/CD tools, and configuration management (Ansible, Chef, etc.).
• Proficiency in programming/scripting languages (Python, Bash, Go, etc.) for automation and tooling.
• Deep understanding of observability platforms (Grafana, Splunk, Dynatrace, Prometheus, etc.) and implementing monitoring strategies.
• Proven experience with incident and problem management, including driving postmortems and continuous improvement.
• Familiar with SLI, SLO, SLA, and Error Budget frameworks and applying them across multiple services.
• Strong knowledge of networking, Unix/Linux systems, cloud platforms (AWS, GCP, or Azure), and databases.
• Ability to drive reliability goals across multiple teams while balancing delivery speed and stability.
• Excellent communication, leadership, and stakeholder management skills.

• Lead and mentor a team of SREs, fostering a culture of accountability, collaboration, and technical excellence.
• Design, own, and continuously improve the team's 24×7 on-call rotation and escalation matrix, ensuring sustainable coverage while personally stepping in as the point of escalation for critical production issues or as & when needed as a owner
• Drive the design, implementation, and adoption of scalable, reliable, and secure infrastructure solutions.
• Partner with engineering and product teams to embed reliability best practices into the development lifecycle.
• Define and track reliability metrics (SLIs/SLOs/SLAs) and ensure adherence across services.
• Oversee incident response, root cause analysis, and implement learnings to minimize recurrence.
• Build automation frameworks to reduce operational toil and improve developer productivity.
• Own capacity planning, disaster recovery strategies, and performance optimization of systems.
• Act as the point of escalation for critical production issues and provide leadership during incidents.
• Establish long-term strategies for reliability, scalability, and cost efficiency of the platform.
• Represent the SRE function with senior leadership, providing updates on reliability posture and improvement plans.

The GreyMatter Multiagent Orchestration (MAO) platform provides vendor-agnostic fulfillment orchestration to continuously optimize performance in real time: the right order, with the right bot and agent, taking the right path and action. Currently operating more than 70 fulfillment sites across the globe (with deployments of 700+ robots at a single site), GreyMatter enables customers to decrease their fulfillment Cost Per Unit by 50%, reduce worker onboarding time by 90% and optimize peak season performance.

In retail stores, our gStore end-to-end store execution and retail management solution supports omnichannel fulfillment, real-time replenishment, intelligent workforce tasking and more. Using real-time overhead RFID technology, the platform increases inventory accuracy up to 99%, doubles staff productivity, and enables an engaging, seamless in-store experience.