Associate Director, Software Engineering (AI Platforms SRE)

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Associate Director, Software Engineering (AI Platforms SRE).

Business: CTO Platforms

Principal Responsibilities

• Lead complex troubleshooting and root cause analysis efforts for incidents impacting production, driving rapid resolution and long-term prevention.
• Design, architect, and enhance scalable, highly available, and secure infrastructure leveraging cloud, container, and orchestration technologies (e.g., AWS/GCP/Azure, Kubernetes, Docker).
• Champion the adoption and refinement of SRE practices—defining and measuring SLIs/SLOs, establishing error budgets, and automating operational processes to minimize toil.
• Develop and maintain comprehensive monitoring, logging, and alerting systems using modern observability tools (e.g., Prometheus, Grafana, ELK, Datadog, Splunk).
• Drive advancements in deployment automation, CI/CD pipelines, infrastructure-as-code (Terraform, Ansible, Helm, etc.), and configuration management.
• Guide, mentor, and coach junior SREs and engineers, fostering a culture of knowledge sharing, reliability, and continuous learning.
• Collaborate with software development, QA, product, and operations teams to embed reliability, scalability, and security considerations throughout the software development lifecycle.
• Participate in and lead on-call rotations, review and improve incident response processes, and perform blameless postmortems.

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field, or equivalent experience.
• At least 10 years of hands-on experience in IT, with significant experience focused in SRE, DevOps, Production Support, or related roles.
• Advanced hands-on expertise with containers (Docker, Kubernetes), cloud platforms (AWS, GCP, Azure), and orchestration technologies.
• Deep experience with monitoring, log management, and observability platforms.
• Fluent in at least one programming or scripting language (Python, Bash, Go, etc.).
• Experience implementing and maturing SRE principles at the organizational level.
• Excellent problem-solving, analytical, communication, and mentoring skills.
• Proven ability in high-availability, mission-critical, and/or 24x7 operational environments.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (GuangDong) Limited***