Staff Platform Engineer

Staff Platform Engineer

Accelerate Performance.

About CAI Software

CAI Software builds purpose-built solutions that help manufacturers, processors, and distributors accelerate performance. Our mission is to enable manufacturers to transform performance through a connected, AI-assisted ecosystem that delivers visibility, control, and continuous improvement. We bring the deep operational expertise and enterprise infrastructure to be a true long-term performance partner.

With 6,200+ active customers worldwide and a market-leading position in every vertical we serve, CAI combines 45+ years of industry expertise with modern AI-driven execution - helping businesses move faster, operate smarter, and perform at their peak. We work across 15+ industries and 10+ countries, guided by three values built into our name: Candor, Accountability, and Impact.

CAI Business Units and the Markets We Serve

CAI Software is organized into three business units: Graphic Communications, Process Manufacturing, and Discrete Manufacturing - aligned to the industries we serve. This structure keeps our teams close to customer needs while operating with the scale and support of a global software company.

This role is part of our Process Manufacturing business unit, which provides ERP and operational software to manufacturers that transform raw materials into finished goods through formulas, recipes, or batch-driven processes. We work with small to enterprise manufacturers across industries such as food and beverage, bottling, pharmaceuticals, nutraceuticals, chemicals, paint, paper, tile, and supply chain logistics—supporting end-to-end operations from sourcing through production and distribution.

About the Role

CAI Software is looking for an experienced Staff Platform Engineer to join our Technology organization in support of our Parsable product. Process Manufacturing is on a mission to unlock the data and insights industrial leaders need to improve their operations and build a more sustainable future.

What You’ll Do

• Responsible for the execution of architecture, development, implementation and quality practices in support of delivery of CAI Parsable’s cloud platform
• Implementation of cloud platform, operational and architectural patterns and practices to enable key features and drive new feature development
• Participate in the selection of technology enablers to deliver performant, reliable and cost-optimized solutions
• Design, build, and maintain cloud platform capabilities, aligned with DevOps and operational practices to rapidly and safely deploy new features to our platform
• Collaborate with Product, Professional Services, and other stakeholders to develop new cloud-platform features and products
• Create technical documentation for accessing, integrating, and using CAI Parsable platform capabilities
• Act as a senior technical team member in the delivery of CAI Parsable’s cloud platform; gain and consistently maintain deep knowledge of our cloud platform and implementation technologies
• Serve as a senior technical team member and subject matter expert within the platform engineering team and the larger engineering organization
• Improve and build observability, uptime, and readiness metrics to detect problems and maintain our SLAs with our customers
• Implement DevSecOps tooling, processes and procedures to promote rapid iteration and reliable delivery of new and updated features
• Deliver quality work in an agile delivery model within a team environment
• Share your work and engineering best practices across the organization
• Design, develop, and operate agentic workflow infrastructure, including orchestration pipelines, tool-calling frameworks, and multi-agent coordination systems that power CAI Parsable’s AI-driven platform capabilities
• Establish platform patterns and guardrails for integrating LLM-based agents into production services, including prompt management, context window optimization, and safe tool execution
• Build and maintain MCP (Model Context Protocol) servers and API integrations that expose CAI Parsable’s platform capabilities as tools and context sources for AI agents
• Evaluate and adopt emerging agentic tooling, frameworks (e.g., LangGraph, AutoGen, CrewAI), and AI model APIs to accelerate delivery and maintain competitive platform capabilities

What We’re Looking For

• 8+ years experience delivering customer-facing platforms at scale
• 5+ years experience architecting, building and releasing production-grade within a SaaS environment
• 5+ years experience developing backend services capabilities leveraging Go and/or Node (Typescript)
• Demonstrated, hands-on mastery of the AWS suite of tools including Lambda, API Gateway, AppSync, EventBridge, ECS, S3, DynamoDB, DocumentDB, and AuroraDB
• Deep experience building product capabilities in a microservices architecture
• Ability to assert and defend opinions on the merits of differing solutions
• Ability to clearly explain technical concepts to non-technical audiences
• Hands-on experience designing and deploying agentic AI workflows, including multi-step reasoning pipelines, tool-use patterns, and autonomous agent orchestration in production environments
• Proficiency with LLM APIs (e.g., Anthropic Claude, OpenAI) and agentic frameworks such as LangChain, LangGraph, AutoGen, or CrewAI; experience implementing MCP servers and tool-calling integrations
• Strong understanding of prompt engineering, RAG (Retrieval-Augmented Generation) architectures, vector databases, and context management strategies for LLM-powered applications
• Experience building observability and evaluation frameworks for agentic systems, including monitoring for hallucination, latency, cost, and agent decision quality in production

Why Join CAI

At CAI, we are building something that matters. With 6,200+ customers across 15+ industries and active investment in AI-driven performance tools, we are positioned to define what the next generation of manufacturing software looks like — and we are building the team to lead that work.

Our four pillars define how we deliver for customers — and how we work:

• Built to Fit - Fits how your business runs so performance comes standard
• Built to Expedite - Speeds time to performance without heavy lifts or delays.
• Built to Deliver - AI turns action and insights into measurable performance.
• Built to Scale - Sustains and scales performance without disruption.

CAI Software is an “EEO/Veterans/Disabled employer.”

Benefits & Remuneration

• Competitive salary and comprehensive benefits package
• Hybrid work environment
• Generous holiday allowance and additional employee perks
• Strong focus on Individual Career Development (IDP)
• Clear progression plan with opportunities for a long-term career within the business
• Future opportunity to build and lead your own team as the business grows
• Exposure to global teams and customers
• Be part of a leading ERP software vendor serving Manufacturers, Food & Beverage producers, processors, distributors, and the Print Industry
• Join a collaborative, values-led team committed to growing the business and enabling customers to thrive

Equal Employment Opportunity

CAI Software is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, sex (including pregnancy, sexual orientation, and gender identity or expression), religion, disability, , genetic information, marital status, veteran status, or any other basis protected by local, state or federal law.

Disability Accommodation

CAI Software endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use the online application process and need an alternative method for applying, please contact us at [email protected] or send an e-mail with your specific accommodation request.

Pay Transparency Nondiscrimination

CAI Software will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).