Head of Global SMS Partnerships

About Squaretalk

Squaretalk is a rapidly growing global communications technology company providing Contact Center as a Service (CCaaS), Communications Platform as a Service (CPaaS), Voice, SMS, WhatsApp, and AI-powered communication solutions to businesses worldwide.

As we continue to expand our messaging business globally, we are seeking a highly experienced telecom professional to lead our SMS wholesale partnerships, carrier relationships, routing strategy, and commercial growth initiatives.

Position Summary

The Head of Global SMS Partnerships will be responsible for driving the growth, profitability, and strategic development of Squaretalk's global SMS business.

This role requires a highly connected telecommunications professional with extensive experience in SMS wholesale, operator partnerships, messaging ecosystems, routing optimization, and commercial negotiations. The successful candidate will leverage their industry relationships and market expertise to expand direct operator connectivity, improve messaging quality and profitability, and identify new business opportunities worldwide.

The ideal candidate possesses a strong network within the global telecom industry and a proven track record of building successful partnerships with mobile operators, SMS aggregators, CPaaS providers, and enterprise messaging organizations.

Key Responsibilities

Global Carrier & Operator Partnerships

• Develop and maintain strategic relationships with Mobile Network Operators (MNOs), MVNOs, SMS hubs, aggregators, and telecom service providers.
• Negotiate and manage commercial agreements with operators and messaging partners.
• Expand Squaretalk's direct operator connectivity footprint globally.
• Identify new carrier and partnership opportunities across key regions.

SMS Wholesale Business Development

• Drive growth of Squaretalk's SMS wholesale and A2P messaging business.
• Identify new revenue opportunities within messaging and telecom ecosystems.
• Build strategic partnerships with SMS aggregators, CPaaS providers, and enterprise messaging platforms.
• Represent Squaretalk at industry events, conferences, and partner meetings.

Routing & Commercial Optimization

• Analyze routing performance and identify opportunities to improve quality, delivery rates, and profitability.
• Support the development of routing strategies that maximize revenue and margin while maintaining service quality.
• Monitor market pricing, traffic trends, and commercial opportunities.
• Collaborate with technical and operations teams to optimize routing performance.

Market Intelligence & Industry Leadership

• Stay informed about global messaging trends, operator policies, SMS monetization initiatives, regulatory developments, and emerging technologies.
• Provide strategic recommendations to leadership regarding market opportunities and risks.
• Monitor competitor activity and identify areas for differentiation and growth.

Cross-Functional Collaboration

• Work closely with Sales, Product, Operations, Finance, and Customer Success teams.
• Support enterprise sales opportunities requiring carrier or messaging expertise.
• Contribute to the development of new messaging products and services.
• Assist in defining long-term messaging strategy and expansion plans.

Experience

Required Qualifications

• Minimum 10 years of experience within the telecommunications industry.
• Minimum 7 years of direct experience in SMS wholesale, A2P messaging, carrier relations, or messaging partnerships.
• Proven track record of negotiating commercial agreements with telecom operators and messaging providers.
• Demonstrated success in growing messaging revenues and developing strategic partnerships.

Industry Knowledge

Strong understanding of:

• A2P SMS
• SMS Wholesale
• SMPP Connectivity
• Mobile Network Operators (MNOs)
• SMS Aggregators
• Messaging Routing
• SMS Firewalls and Monetization
• CPaaS Ecosystem
• International Messaging Markets
• Telecom Commercial Models

Skills

• Strong commercial and negotiation skills.
• Excellent communication and relationship-building abilities.
• Strategic thinking combined with hands-on execution.
• Strong analytical and business acumen.
• Ability to work independently in a fast-paced international environment.

Preferred Experience

Experience with one or more of the following organizations is highly desirable:

• Sinch
• Infobip
• Route Mobile
• BICS
• Tata Communications
• Monty Mobile
• Comfone
• CM.com
• LINK Mobility
• MessageBird
• Vonage
• Twilio
• Tyntec

Benefits

• Comprehensive health insurance package, including dental and optical care, as well as hospital and pregnancy care.
• Co-financed MultiSport/Coolfit card to support your health and fitness.
• Monthly food vouchers.
• Flexible hybrid working model, enabling you to balance work and personal life.
• An exciting opportunity to join a rapidly growing company with ambitious goals for the future.