Chief of Staff - CBO

About Credit Saison India

Established in 2019, Credit Saison India (CS India) is one of the country’s fastest growing Non-Bank Financial Company (NBFC) lenders, with verticals in wholesale, direct lending and tech-enabled partnerships with Non-Bank Financial Companies (NBFCs) and fintechs. Its tech-enabled model coupled with underwriting capability facilitates lending at scale, meeting India’s huge gap for credit, especially with underserved and under penetrated segments of the population.

Credit Saison India is committed to growing as a lender and evolving its offerings in India for the long-term for MSMEs, households, individuals and more. Credit Saison India is registered with the Reserve Bank of India (RBI) and has an AAA rating from CRISIL (a subsidiary of S&P Global) and CARE Ratings.

Currently, Credit Saison India has a branch network of 80+ physical offices, 2.06 million active loans, an AUM of over US$2B and an employee base of about approx ~2000 employees.

Credit Saison India is part of Saison International, a global financial company with a mission to bring people, partners and technology together, creating resilient and innovative financial solutions for positive impact. Across its business arms of lending and corporate venture capital, Saison International is committed to being a transformative partner in creating opportunities and enabling the dreams of people.

Saison International is the international headquarters (IHQ) of Credit Saison Company Limited, founded in 1951 and one of Japan’s largest lending conglomerates with over 70 years of history and listed on the Tokyo Stock Exchange. The Company has evolved from a credit-card issuer to a diversified financial services provider across payments, leasing, finance, real estate and entertainment. Based in Singapore, Saison International’s global operations span over Singapore, India, Indonesia, Thailand, Vietnam, Mexico, Brazil, with active investments in debt, equity, corporate venture capital, and technology.

Key Responsibilities -

• Strategic Governance & Advisory

Business Strategy Alignment: Translate the CBO’s long-term commercial

vision into actionable multi-department blueprints.

Industry & Competitor Intelligence: Monitor RBI guidelines, digital

lending norms, and co-lending market trends to advise the CBO.

Executive Proxy: Attend critical management, credit committee, or

stakeholder meetings on behalf of the CBO when required.

• Business Operations & Performance Tracking

Cross-Functional Orchestration: Align risk, credit, tech, and operations

teams to accelerate product launches or loan disbursements.

Review Frameworks: Design the structure for weekly, monthly, and

quarterly business reviews with regional or product heads. Follow up on

all the points discussed in meeting and keep the update ready before next

meeting .

• Key Projects & Strategic Initiatives

Partnership Incubation: Oversee initial stages of strategic partnerships

with FinTechs, co-lending banks, or digital aggregators.

Process Transformation: Lead special projects from CBO Office and

collaborate with crtical stakeholders on same.

• Executive Communications & Culture

Board & Investor Prep: Author high-impact presentations and memos for

the Board of Directors, rating agencies, or prospective investors.

Internal Communication: Draft pan-organization messages from the CBO

office to drive alignment across dispersed branch networks.

• High-Level Calendar & Schedule Management

Calendar Optimization: Manage the CBO’s intricate schedule, prioritizing

high-yield business meetings, credit committees, and travel.

Gatekeeping: Screen incoming meeting requests, calls, and emails to shield

the CBO’s time for core strategic work.

Meeting Preparation: Collate agendas, read-outs, and previous minutes of

meetings (MoM) before the CBO enters daily briefings.

• Communication & Documentation Control

Correspondence Management: Draft routine professional emails, letters,

and acknowledgements on behalf of the CBO.

Minutes of Meetings (MoM): Attend key executive sessions to record

discussions, action items, and clear ownership deadlines.

Document Lifecycle: Maintain confidential files, including partner

contracts, NDAs, employee appraisals, and regulatory correspondence.

• Travel & Logistics Management

Complex Travel Itineraries: Plan end-to-end travel for branch visits,

institutional investor meets, or domestic financial summits.

Expense Management: Compile, verify, and file the CBO’s business

expenses, travel claims, and hospitality bills for quick reimbursement.

• Relationship & Stakeholder Management

VIP Hospitality: Act as the primary point of contact for external partners,

banking executives, and regulators visiting the CBO.

Internal Liaison: Coordinate smoothly with other executive assistants

(e.g., CEO’s or CFO’s office) to align leadership schedules