Head of Product Operations

We are looking for a Head of Product Operations

to lead the design, scaling, and optimisation of our Product Operating Model across Sodexo UK & Ireland. In this pivotal role, you will enable product excellence at scale—driving strategic alignment, operational clarity, and seamless mobilisation across client sites. You’ll work at the intersection of digital innovation, AI, and customer‑centric product design, ensuring our product teams are empowered to deliver transformative food, workplace, and hospitality experiences. This is a high‑impact leadership opportunity for someone who thrives in complex systems, champions continuous improvement, and can turn strategy into operational reality.

Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

For more information on Sodexo Careers please visit Sodexo Careers

Main Responsibilities

The Head of Product Operations is responsible for designing, implementing and continuously improving the Product Operating Model that underpins how the product organisation operates.

Key assignments include:

Product Operating Model Design

• Design, implement and evolve a scalable Product Operating Model, including repeatable playbooks that governs how products are discovered, prioritised, planned, built, launched and scaled across the organisation.
• Establish clear, repeatable, and measurable ways of working across product teams, moving beyond fragmented or ad-hoc processes.
• Define governance frameworks that provide strategic alignment while enabling autonomy and agility within product teams.

Operating Rhythm and Governance

• Define and manage the operating cadence of the product organisation, including Quarterly Business Reviews (QBRs), roadmap reviews, release planning cycles, and investment and prioritisation forums.
• Ensure governance forums enable effective decision making, trade-off management, and portfolio prioritisation.
• Provide visibility of cross-portfolio dependencies and sequencing across Digital Restaurant Experience, AI, and Innovation initiatives.

Portfolio Visibility and Performance Management

• Establish and maintain a single source of truth for product portfolio performance, delivery health, and value realisation.
• Develop reporting frameworks and dashboards that provide predictive insight into product performance, delivery velocity, adoption, engagement and commercial impact.
• Standardise tools, metrics and reporting approaches across product teams.

Please see attached job description for further information regarding the role requirements

The Ideal Candidate

• Proven experience leading Product Operations, Product Strategy, or similar operational leadership roles within complex digital or technology environments.
• Demonstrated experience designing and scaling operating models, product governance frameworks, or Product Operating Model.
• Strong experience working within product-led organisations using agile and modern product development practices.
• Experience operating across multiple product portfolios or business domains.
• Experience in AI, digital platforms, or innovation-driven environments is highly desirable.
• Experience in multi-site, service-based or hospitality environments would be advantageous.

Package Description

Competitive salary depending on experience

Hybrid - Home based with 1 time a week travel to Salford Office or sites

Working with Sodexo is more than a job; it’s a chance to be part of something greater

You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.

In addition, we offer

20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.

For further details regarding our Sodexo benefits please see attached.

Ready to be part of something greater? Apply today!