Head of Workforce and Player Operations Technology

We are B2Spin, and we are dedicated to delivering the best Free-to-Play Social Casino and gaming experiences by creating captivating, engaging, and unique products that are accessible to everyone. We have built a team of talented professionals from all over the globe, who are working to continually improve the experiences of our players. We are not looking to just be part of the industry, but to revolutionize it.

The Role

• Proactively reinvent headcount planning, monthly scheduling, and real-time intraday management. Move beyond legacy frameworks to design and scale self-driven, highly efficient operational tooling across all teams.
• Lead the deprecation of third-party WFM tools. Own the end-to-end vision, design, and deployment of a proprietary, in-house solution that completely eliminates manual data entry through ruthless real-time automation.
• Actively challenge the status quo of back-office processes. Don't just optimize what exists—completely rework workflows for maximum efficiency and engineer comprehensive, automated performance-data collection.
• Serve as the proactive technical engine driving the QA roadmap. Anticipate the needs of QA teams by building the automated tools, continuous checks, and friction-free workflows required to audit customer journeys at scale.
• Design and own a centralized, automated data ecosystem. Build unified daily, weekly, and monthly performance dashboards that seamlessly blend QA, WFM, and productivity data into actionable, real-time insights.
• Design and implement sophisticated, automated cost efficiency models. Champion the centralized tracking of "Cost Per Task" and individual staff overheads (tools, devices) to unlock radical cost efficiencies
• Establish a resilient, fast-moving change management process for tech updates. Close the loop between quality and execution by automating direct feedback channels from QA back to business stakeholders.
• Proactively manage and align internal stakeholders. Act as the driving force behind cross-departmental technical projects, ensuring seamless delivery and operational buy-in for major technological shifts.