Senior Process Improvement Professional

The Senior Process Improvement Professional is a senior individual contributor within the Business Process Management (BPM) Department responsible for leading complex, cross-functional process improvement and reengineering initiatives across the credit union. This role designs and drives enterprise process improvements using Lean, Six Sigma, and BPM methods, partners with leaders to implement sustainable change, and ensures consistent process documentation and governance standards. The position also mentors others and contributes to BPM program maturity by advancing standardized practices, performance measurement, and continuous improvement capabilities.

A compelling opportunity for a high-performing BPM professional to step into enterprise transformation leadership—driving measurable impact, influencing executives, and shaping the future of process excellence at scale—this role partners with the Enterprise Process and Project Management Department Manager to evolve and mature the BPM program, including defining standards, building documentation frameworks, and strengthening enterprise-wide continuous improvement capabilities. The role also mentors department leads and process owners who are managing improvement initiatives within their areas, assisting them in prioritizing work, defining objectives, business requirements, and success measures, and guiding stakeholders through the BPM and continuous improvement process.

This position is located at our HSFCU Headquarters in Downtown Honolulu.

Base Annual Salary Range: $79,100 - $101,745 per year

The posted range reflects the anticipated base pay for this position, with final compensation determined based on experience, skills, and internal equity.

Essential Duties

• Enterprise Process Improvement Leadership Lead the analysis and redesign of high-impact, cross-functional processes and deliver measurable improvements in cost, cycle time, quality, and risk.
• Stakeholder Engagement & Executive Influence Build alignment, influence decision-making, and partner with leaders to resolve complex process challenges and drive outcomes.
• Process Design & Facilitation Facilitate current-state analysis, root-cause identification, and future-state design to ensure scalable, compliant, and effective solutions.
• Governance & Standards Alignment Apply and advance BPM frameworks, standards, and documentation practices to ensure consistency, quality, and enterprise alignment.
• Change Management & Adoption Drive successful implementation through communication, training, and readiness activities to ensure sustained adoption of process improvements.
• Data-Driven Improvement & Technology Enablement Leverage analytics, automation, and emerging technologies to enhance process performance and enable scalable improvements.

• Advanced knowledge of Business Process Management (BPM), Lean, Six Sigma, or comparable continuous improvement methodologies.
• 4-6 years of related experience in process improvement, operational excellence, or enterprise transformation roles.
• Experience working with senior leadership and influencing decision-making on complex initiatives.
• Experience applying project management practices to structure, plan, and execute process improvement initiatives.
• Bachelor’s degree or equivalent combination of education and experience.

• Bachelor’s degree in business or related field.
• Experience contributing to process frameworks, standards, or enterprise initiatives.
• Experience in banking, credit union, or regulated financial services environment.
• Proficiency in process modeling tools (e.g., Visio or equivalent).
• Lean, Six Sigma or BPM certifications.

Find your happy place. Hawaii State Federal Credit Union is more than a bank, and not just another credit union. We’re a place where “Always Right By You” isn’t just a tagline to those we serve, but a promise to our employees, who enjoy generous benefits, opportunities for career advancement and a healthy work-life balance. As an employee, you will be part of a team that values trust, encouragement, and the holistic experience of working together. HSFCU offers a dynamic and supportive work environment where employees can enjoy competitive compensation and one of the best benefits packages in the business.

Benefits

• Competitive Compensation: HSFCU offers competitive pay, merit increases, and incentives.
• Health Coverage: We've got you covered: full-time employees receive 100% coverage for medical and dental premiums, plus 50% towards covering your family members. Pre-tax deductions for your Flexible Spending Plan can be added on as early as 6 months in.
• Paid Time Off: Enjoy 13 paid holidays each year, plus Election Day and up to 2 full days off for Community Service. Your hard work is rewarded with an increase in PTO accrual with every year you're employed.
• Retirement Savings: Contribute to a 401(k) plan with up to 10% employer contributions including a 6% match and profit sharing after your first year.
• Transportation Subsidy: We make your daily commute stress-free. Receive 100% bus pass reimbursement or up to $100 subsidy towards parking and Pre-Tax deductions.
• Health & Wellness: Access to wellness fairs, flu shot clinics, and on-site fitness centers.
• Additional Benefits: Flexible spending plans, credit union discounts, life, accident, and disability insurance.
• Growth Opportunities: HSFCU invests in employee development through in-person and online training programs, workshops, career development assistance, and tuition assistance. Employees are encouraged to further their education and unlock new opportunities.
• Work Environment: HSFCU’s modern headquarters prioritize a balance between wellness and productivity, offering a variety of amenities. The culture is inclusive, with a focus on teamwork and community, often described as an 'ohana' or family atmosphere.
• Employee Testimonials: Employees appreciate the supportive environment where everyone’s voice is heard and valued. The credit union has been recognized as one of Hawaii’s best places to work for over 15 years.