Country Manager

Company Overview

WORMS Safety is a leader in quality management, dedicated to helping customers meet compliance goals while managing risk and fostering growth. We offer inspection, testing, auditing, certification, technical assistance, and training services with a commitment to excellence.

Overall Mission

The Country Manager is responsible for leading and managing the full operations of the Vietnam entity, covering quality control inspections for garments and accessories. This role ensures service excellence, operational efficiency, team development, and full compliance with company procedures and client requirements, while driving business growth and maintaining strong relationships with customers and internal stakeholders.

Main Responsibilities :

Operations Management

• Manage and oversee daily inspection operations in Vietnam for garments and accessories with full autonomy.
• Organize and optimize inspector planning and resource allocation to ensure full coverage, on-time delivery, and compliance with customer specifications.
• Ensure strict implementation of internal SOPs and client procedures across all operations.
• Monitor operational KPIs (volumes, lead time, on-time rate, re-inspection rate, non-conformities, productivity) and implement corrective and continuous improvement actions.
• Prepare and provide regular and accurate activity reports and dashboards for management.

Team Leadership and Development

• Lead, coach, and develop operational teams (QC Manager, inspectors, supervisors, coordination, customer service, reporting, and general staff).
• Conduct regular management meetings to review performance, address issues, and align on priorities (daily, weekly, monthly).
• Identify training needs and implement technical and operational training plans for all team members.
• Assess employees during their integration period, mid-year, and year-end, following defined procedures.
• Drive a strong culture of quality, safety, ethics, and integrity in line with group standards.

Customer Care and Account Management

• Ensure the highest level of customer service, including adherence to procedures, achievement of customer KPIs, and high-quality, timely communication.
• Develop a working partnership relationship with clients through regular formal meetings and reporting.
• Actively and systematically apply complaint management procedures: investigation, action plan definition, implementation, follow-up, and communication with customers.
• Reduce customer complaint rates significantly through proactive issue resolution.
• Coordinate with internal teams and customers for seasonal briefs, debriefs, and ad hoc meetings when issues arise.

Quality, Compliance, and Financial Performance

• Ensure the quality and consistency of inspections, reports, and certificates issued in Vietnam, in close cooperation with QC and Technical teams.
• Guarantee compliance with group policies on integrity, ethics, HSE, and applicable local regulations.
• Ensure proper document management and systematic dissemination procedures.
• Contribute to the preparation and monitoring of the operational budget (activity, costs, productivity) and support the achievement of profitability targets for the area.
• Ensure cleanliness of premises and proper organization, actively involving staff.

Business Development and New Services

• Support Business Development and Key Account teams by providing operational input and identifying opportunities for process optimization or new services.
• Study new service opportunities appropriately and manage their implementation.
• Maintain close relationships with general management, operations management, and higher management.