Head of Shared Services, APAC

For us at Neumann Kaffee Gruppe (NKG), everything revolves around coffee. As a globally active green coffee service group, our more than 3,300 employees in 28 countries work with dedication for and with green coffee, which is always the focus of our services along the entire coffee supply chain. Our fields of work are just as diverse as our employees and we are proud to live this diversity.

The Head of Shared Services, APAC (Vietnam), is a leadership role responsible for leading and scaling a multi-functional Shared Services Division (SSD) in Vietnam, delivering high-quality, cost-effective, and standardized services across APAC. The role is accountable for operations across Finance, Trade Support, IT, HR, Data & Analytics, and other enterprise services, while driving transformation, automation, and continuous improvement.

Your Responsibilities

• Define and execute the APAC Shared Services strategy, together with the regional headquarter in Singapore.
• Lead the shared services division operations in Vietnam from multiple functions.
• Develop service delivery model aligned with global and regional objectives
• Drive centralization, standardization, and cost efficiency across functions
• Partner with the regional headquarter in Singapore to align with the delivery of services across this region.
• Standardize and centralize regional processes
• Lead automation and digital transformation initiatives
• Drive ERP and workflow transformation projects
• Drive digitalisation with the rest of the functions and deliver service quality, efficiency, and cost optimization
• Build high-performance and service-oriented culture
• Ensure compliance with APAC local regulations and global policies
• Manage budget and cost optimization initiatives and track productivity, utilization, and service efficiency metrics.
• Any other tasks assigned by your superiors.

• Education: Bachelor’s degree (or diploma/certificate)
• At least 10 years in shared services operations, with experience managing APAC operations.
• Shared Services set up or transformation experience preferred.
• Strong ERP exposure will be an advantage.
• Strong problem-solving skills with attention to detail.
• Ability to work collaboratively in a distributed team environment
• Experience in dealing with regional stakeholder management.
• Strong in execution and ability to manage multiple priorities
• Ability to drive organizational transformation
• Adaptability and flexibility
• Willingness to travel (within the region)

• International: Working in an international atmosphere in a growing and progressive company
• Benefits: An attractive salary with extra benefits
• Flexibility: Flexible working hours including a mobile work option

We are pleased to receive your application documents.

Please get in touch with your first point of contact:

Eva Tiang