HEAD OF OPERATIONS (10-15 YRS)

• Single POC for CEO & leadership team for overall Ops P&L and human resource management
• Working closely with the leadership team and Head of Departments to define rollout strategies, and drive the execution of new initiatives across the board including New Product Development
• Reviewing and improving existing processes through automations, integrations, or changes in team structure to increase scalability, efficiency and quality of service
• Support Operations departments to ensure targets are met, daily operations are running smoothly, and identify bottlenecks
• Create a solid set of reporting structures to have accurate and actionable data easily available for our teams
• Be accountable for key company metrics related to onboarding, satisfaction, retention and efficiency
• Work with procurement, production, dispatch, logistics, sales, accounting & all stakeholders to ensure company is well prepared for growth

• FMCG experience is MUST
• Experience in Operations is MUST
• Fluent in English
• Excellent Oral and Written Communication skills

Swmabhan Commerce Private Limited, parent company of Rage Coffee, is an FMCG company that manufactures, markets & distributes innovative coffee products. The first product in the market is a proprietary small batch crystallised coffee that is infused with 6 plant based vitamins which synergistically work with caffeine bringing in a "distinctive kick" that feels & tastes like freshly grounded coffee. The company has created craft coffee that is instantly consumable, affordable - ready to mix - and is convenient to carry in tube shots. Rage Coffee products are also US FDA, FSSAI, ISO registered and manufactured at a GMP compliant facility.