Managing Director of Operations

CFG Bank, headquartered in Baltimore, Maryland, serves the national healthcare and multifamily markets and the Mid-Atlantic region. As the sixth-largest bank in the Baltimore area by deposits and the largest bank headquartered in Baltimore, CFG has grown from $1 billion in assets in 2019 to more than $6 billion today. With over 30 years of industry expertise and a position among the nation’s leading healthcare bridge-to-HUD lenders, we combine the capabilities of a large financial institution with the agility, service, and entrepreneurial spirit of a boutique bank. Recognized by the Baltimore Business Journal as a Best Place to Work, we are committed to creating an environment where employees can grow, make an impact, and build rewarding careers.

Position Summary

CFG Bank is seeking a highly organized and execution-focused Managing Director of Operations to support the launch and growth of a newly formed multifamily lending platform. Acting as a strategic partner to senior leadership, this role will drive key initiatives, build operational infrastructure, and ensure alignment across originations, credit, and external partners.

This is a hands-on role in a startup-like environment, requiring someone who can operate at both a strategic and task level by owning priorities, building processes, and driving execution across the business.

Essential Duties And Responsibilities

• Partner directly with Managing Directors to advance strategic initiatives and drive execution across the platform
• Lead development and management of contracts and agreements, including:
• Correspondent lending agreements with third-party lenders
• Origination and broker agreements
• Employment agreements and offer structures
• Oversee and track commission structures, splits, and payment schedules to ensure accuracy and alignment
• Support production monitoring and reporting, including pipeline tracking and performance against targets
• Build and implement core operational processes and workflows to support a growing lending platform
• Coordinate and manage office setup, vendor onboarding, and infrastructure needs
• Act as a central point of coordination across originations, credit, capital markets, HR, and legal
• Prepare materials, summaries, and updates for leadership to support decision-making

Qualifications And Requirements

• 8-15+ years of experience across Managing Director of Operations, Chief of Staff, business operations, or corporate strategy roles within commercial real estate, financial services, lending platforms, investment banking, private equity, or structured finance
• Demonstrated experience building and scaling processes, infrastructure, or new business lines
• Strong background working with contracts, legal agreements, compensation structures, and financial frameworks
• Proven ability to operate as a strategic partner to senior leadership while driving day-to-day execution
• Experience managing cross-functional initiatives and aligning stakeholders across business lines

WORK ENVIRONMENT: We offer a hybrid schedule, with 4 days in-office and 1 day remote after the initial 90-day period.

Compensation Disclosure

In compliance with New York State and New York City pay transparency laws, the good faith base salary range for this position is $130,000 – $160,000 per year. Actual compensation will be determined based on factors such as experience, education, skills, internal equity, and market considerations. This role may also be eligible for bonus or incentive compensation and benefits.

EMPLOYMENT CLASSIFICATION

This position is classified as Exempt under applicable wage and hour laws.

Benefits And Additional Compensation

Additionally, this position includes a comprehensive benefits package and other forms of compensation, including:

• Employer-provided health benefits: medical insurance, dental and vision insurance, disability insurance, life insurance, mental health support services, and wellness program
• Paid time off: vacation days, sick leave, volunteer days
• Retirement plan: 401(k) with employer match
• Other compensation elements: Discretionary annual bonus and overtime pay for non-exempt positions

EOE STATEMENT: CFG Bank is an Equal Opportunity Employer as to all protected groups, including protected veterans and individuals with disabilities. If you require accommodations during the application process, please contact [email protected].