Chief Executive Officer / General Manager

Delacon | Sydney

Delacon is a profitable Australian software business operating in the call intelligence and conversation analytics market. Founded in 2003 and acquired by Volaris Group in 2023, the company provides AI-enabled call tracking, attribution and analytics solutions to more than 500 customers across financial services, insurance, healthcare, automotive, travel and other regulated sectors.

Today, Delacon generates approximately US$5 million in revenue, employs approximately 37 people across Australia and India, and operates with a strong recurring revenue base and established customer footprint. The next stage of growth is focused on scaling the business towards US$10 million to US$15 million in revenue.

Following the promotion of the incumbent CEO/General Manager into a broader AI leadership role within the Volaris portfolio, Delacon is seeking a new Chief Executive Officer / General Manager to lead the next phase of growth.

Job Description

The Opportunity

Reporting to the Global COO of Volaris Martech, key priorities will include:

• Accelerating profitable growth from Delacon's current revenue base of approximately US$5 million
• Building the strategy, systems and commercial discipline required to scale towards US$10 million to US$15 million in revenue
• Strengthening customer retention and revenue predictability across a base of more than 500 customers
• Enhancing go-to-market effectiveness, pipeline quality, pricing strategy and commercial execution
• Expanding revenue opportunities across existing customers, enterprise accounts and channel partnerships
• Continuing the evolution of Delacon's AI-enabled products, analytics capabilities and customer value proposition
• Leading and developing a team of approximately 37 people across Australia and India
• Maintaining the culture, trust and momentum established within the business

To be successful in this role, you will likely bring:

• Previous CEO, General Manager or comparable business leadership experience
• Demonstrated ownership of a full P&L, including revenue, profitability, forecasting and cash performance
• Experience scaling software, SaaS or technology businesses through a comparable growth phase
• Strong understanding of recurring revenue, customer retention and customer expansion models
• Experience leading cross-functional teams across sales, marketing, product, customer success and technology
• A track record of translating technology, product and AI-enabled capability into measurable commercial outcomes
• Strong commercial acumen, growth orientation and strategic leadership capability
• Experience within Martech, AdTech, telecommunications, call analytics or adjacent sectors would be advantageous but is not essential.

• Profitable software business with approximately US$5 million in revenue
• Clear growth ambition towards US$10 million to US$15 million
• More than 500 customers across multiple industries
• Approximately 37 employees across Australia and India
• Strong leadership team and established operational foundations
• Backed by Volaris Group, one of the world's leading software acquirers
• Competitive executive remuneration package including STI and LTI

Regular

Number Of Openings Available

1