Program Manager

About the Role

We are seeking an experienced Program Manager / Head of PMO to establish, lead, and continuously improve project and program governance across our organization.

The ideal candidate will be responsible for overseeing a portfolio of strategic initiatives, ensuring alignment between business objectives and project execution, and driving delivery excellence across multiple workstreams within our digital banking transformation journey.

This role requires a strong leader with extensive experience in program management, PMO governance, stakeholder management, and large-scale technology transformation initiatives.

Key Responsibilities

PMO Leadership & Governance

• Establish and lead the Project Management Office (PMO).
• Define and maintain project governance frameworks, methodologies, standards, and reporting structures.
• Ensure consistent project delivery practices across all programs and initiatives.
• Drive PMO maturity and continuous improvement initiatives.

Program & Portfolio Management

• Manage a portfolio of strategic business and technology initiatives.
• Prioritize projects and programs based on organizational objectives.
• Monitor interdependencies, risks, resource allocation, and delivery timelines.
• Ensure alignment between business goals and program execution.

Stakeholder Management

• Partner with executive leadership and business stakeholders to define strategic priorities.
• Provide regular portfolio and program updates to senior management.
• Facilitate decision-making and issue resolution across cross-functional teams.

Delivery Oversight

• Monitor project health, milestones, budgets, and resource utilization.
• Identify delivery risks and implement mitigation strategies.
• Ensure successful execution of programs across product, engineering, operations, data, and infrastructure teams.

Financial & Resource Management

• Support budgeting, forecasting, and capacity planning activities.
• Monitor project financials and resource allocation across programs.
• Ensure optimal utilization of project management resources.

Change Management

• Drive organizational change management activities associated with major initiatives.
• Promote best practices in project management and delivery excellence.

Required Qualifications

Experience

• 10+ years of experience in project and program management
• 5+ years of experience leading PMO functions or enterprise programs
• Proven experience managing large-scale technology transformation initiatives

Project & Program Management

• Portfolio Management
• Program Management
• PMO Governance
• Strategic Planning
• Budget & Resource Management

Methodologies

• Agile
• Scrum
• Waterfall
• Hybrid Delivery Models

Leadership Skills

• Strong executive stakeholder management
• Team leadership and mentoring
• Organizational change management

Professional Skills

• Excellent communication and presentation skills
• Strong analytical and problem-solving capabilities
• Ability to influence stakeholders at all organizational levels

Preferred Qualifications

• Experience within:
• Banking
• Financial Services
• FinTech
• Digital Banking Transformation
• Experience leading:
• Product Delivery Programs
• Technology Transformation Programs
• Core Banking Initiatives
• Digital Banking Platforms
• PMP Certification
• PgMP Certification
• PRINCE2 Practitioner
• PMI-ACP or Agile Certifications
• MBA is a plus