Operations Lead / Chief of Staff

You'll be the founder's right hand and the person who makes the business actually run. Two big sides to it:

Get the clinics open and running well buildout, equipment, vendors, licensing, hiring the clinical team, and designing a patient experience that feels like Layers.

Build the software that runs them this is a huge part of the job. Booking, intake, results, scheduling, patient records, internal tools - you'll work closely with engineering and own a lot of the product. Almost everything about how a clinic runs well comes back to the product, and you'll help figure out what we build and how it works.

Plus the normal Chief of Staff stuff: scheduling, priorities, keeping the founder and company organized, and taking whatever's messy and undefined and getting it done.

What You'll Own

The clinics: get them from empty room to seeing patients: buildout, equipment, vendors, permits, compliance

The product: work with engineering on the software that runs everything: booking, intake, results, scheduling, records, internal tools. Help decide what we build.

The patient experience - design the whole journey, so every touchpoint feels considered

Hiring - own clinic-staff hiring end to end: sourcing, interviewing, onboarding

Brand & content - product marketing, social, growing the audience and waitlist

Operations - scheduling, priorities, and the systems that keep a growing team running

Who You Are

• A builder who turns ambiguity into a plan and a plan into a result, and would rather own the outcome than wait for direction
• Comfortable working with engineers and thinking in product: you can spec what a tool needs to do and push it to done
• Ferociously organized, nothing slips
• High standards for how things feel, in software and in person
• Comfortable in the physical world too - on-site with contractors, equipment, staff
• A strong writer and communicator
• Resourceful, fast, low-ego, trustworthy

Nice to have

• Startup or founding-team experience; opening locations or running ops
• Worked closely with engineering / product before, or built things yourself
• Healthcare, clinic, hospitality, or retail-ops background
• A feel for brand, content, and social

Why this role

You'll work directly with the founder, own real outcomes from day one, and touch every part of building a company from zero. As Layers grows, this role grows with it.