ElevenX Capital
Linkedin · Posted 2mo ago
ElevenX Capital - Chief of Staff
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Indexed description
Role And Responsibility
- Determines operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
- Develops the daily / weekly operational systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
- Maintains and improves the overall operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
- Accomplishes the human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Meets the financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective Seniority: 8+ years of leadership experience
- Ability to lead the Company through the transition from early stage to mature stage.
- Desire to work in a dynamic start-up, and effective resolving ambiguities.
- Must be able to transition seamlessly from strategic level vision creation to day-to-day tactical operations.
- Must have sharp focus to end goals.
- Experience building teams from scratch or scaling organizations is a must
- Knowledge of performance evaluation and customer service metrics
- Solid understanding of reporting and budgeting procedures
- Demonstrated ability to set priorities, be flexible and manage multiple projects simultaneously Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
- Proficient in MS Office and contact center equipment/software programs Outstanding interpersonal & managerial skills.
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