Customer Success Analyst - Fully Bilingual

Trakto: Hello, we’re Trakto! Latin America’s first design platform. For over 10 years, we’ve been helping people and businesses stand out with our professional templates, images, and high-quality content. In partnership with Google, we created Trakto Studio, a solution that revolutionizes the creation of ad images at scale. Create, edit, and manage branded content intuitively and easily. Come stand out with Trakto—become a #Trakteiro! About the Position: We are looking for a Bilingual Customer Success Professional (fluent in English or Spanish) who is capable of managing all processes in this area in a proactive and personalized manner for each client in their portfolio. Responsibilities: - Conduct onboarding and specific training for clients and users; - Assist clients across various platforms (WhatsApp, customer service software, email, etc.); - Actively and personally manage your client portfolio, maintaining a proactive approach; - Develop and implement strategic planning for the routines under your responsibility; - Prepare periodic reports; - Implement solutions and improvements; - Be capable of handling multiple products and projects. Requirements: - Be a good team player; - Be familiar with customer service software (video conferencing, email, etc.); - Be proactive; - Have experience in B2B customer service; - Fluent in English or Spanish; - Experience working in technology companies. Additional Information 100% remote position.

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