Senior Infrastructure Engineer

3rd Line Infrastructure Engineer

Hybrid working

Salary: Competitive + Benefits

We're looking for an experienced 3rd Line Infrastructure Engineer to join a growing Managed Services team, supporting complex on-premise and hybrid infrastructure environments.

This is a senior technical role focused on advanced troubleshooting, technical ownership, and service improvement. You'll act as the final point of escalation for complex infrastructure issues, working closely with service desk, project, and customer teams to deliver exceptional support while driving continuous improvements across customer environments.

Key Responsibilitie

• sAct as the senior escalation point for complex infrastructure incidents and service request
• sTake ownership of issues through to resolution, ensuring excellent customer communication throughou
• tSupport planned infrastructure changes, upgrades, and release activitie
• sIdentify recurring issues and carry out root cause analysis to reduce repeat incident
• sProduce and maintain technical documentation and knowledge base article
• sWork closely with Service Management and project teams to continually improve services and processe
• sParticipate in an on-call rota supporting critical customer infrastructure outside of business hour
• sHelp mentor junior engineers and set the technical standard within the Service Des

k
What We're Looking F

• orStrong experience supporting enterprise on-premise infrastructure within a Managed Services or similar environme
• ntExpertise across virtualisation technologies including VMware and Hyper
• -VExperience with enterprise storage platforms, server hardware, backup, and disaster recovery solutio
• nsGood understanding of cloud administration alongside traditional infrastructure technologi
• esStrong troubleshooting skills with a structured approach to problem solvi
• ngExperience working within ITIL environments, including Incident, Problem, and Change Manageme
• ntExcellent communication skills with the ability to explain technical concepts to both technical and non-technical audienc
• esSomeone who enjoys taking ownership, improving services, and delivering a first-class customer experien

ce
If this sounds like a good fit for you, or you know someone who would be a good fit, please get in touch either via [email protected], or call on 07401 087324 for a confidential ch