Banking App Production Support Engineer (L1/L2)
Indexed description
At Prime Nearshore, you're not just joining a project, you're joining a story.
With 2,360 talented professionals worldwide, we're committed to innovation, growth, and creating value for our clients and teams.
- Location:Lisbon, Portugal (Hybrid)
- Experience Level:Mid/Senior (3-5 years)
In this role, you will be responsible for ensuring the operational stability, availability, and performance of production environments by supporting RUN activities, managing batch scheduling, monitoring critical business processes, and contributing to the continuous improvement of production operations.
You will collaborate with application teams, infrastructure teams, ScrumOps, and project managers to guarantee reliable production services while following DevOps best practices.
Your Responsibilities
Ensure the operational readiness of RUN Open solutions, including CMDB updates, technical documentation, vulnerability management, and obsolescence tracking.
Provide Level 2 production support for business-critical applications.
Define, schedule, and execute batch jobs using Control-M.
Monitor production processing in real time and ensure SLA compliance.
Investigate and resolve production incidents, batch failures, dependency issues, and abnormal terminations.
Execute daily production operations and perform recovery procedures when required.
Manage production resources such as disk space, queues, catalogs, and system availability.
Monitor and support file transfers using CFT / Connect.
Troubleshoot and resolve file transfer incidents.
Support application teams during production incidents and deployments.
Participate in production releases, change management activities, and scheduled maintenance outside business hours when required.
Optimize batch processing chains to improve performance and reduce execution times.
Produce operational procedures, technical documentation, and runbooks.
Maintain operational documentation and CMDB information up to date.
Prepare operational reports related to system availability, performance, and production activities.
Act as Technical Integrator, coordinating technical implementation activities across multiple teams.
Promote DevOps best practices, including automation, observability, operational excellence, and security.
Your Profile
3 - 5 years of experience in Production Support, Operations Engineering, or similar roles.
Strong experience supporting Linux and Windows production environments.
Proven experience working in 24/7 production support environments.
Strong analytical and troubleshooting skills.
Experience coordinating with development, infrastructure, and application support teams.
Ability to prioritize incidents and work under pressure.
Excellent communication and reporting skills.
Proactive mindset with strong ownership and continuous improvement approach.
Technical Skills
Operating Systems
Linux
Windows Server
Shell/Bash
Control-M
Apache/Tomcat
Java deployments
CFT/Connect
AWS/GCP
Kubernetes
ArgoCD
Dynatrace
ServiceNow
ITIL v4
DevOps
Agile methodologies.
Languages
French: (Plus)
English: B2 (mandatory)
Nice to Have
Experience within Banking or Financial Services.
Experience with ScrumOps environments.
Knowledge of CMDB management.
Knowledge of observability platforms.
Experience supporting highly available enterprise production environments.
Experience with vulnerability and obsolescence management.
Why Join Prime Nearshore?
- Work on an international banking project with enterprise-scale infrastructure.
- Competitive compensation package.
- Join a fast-growing international company focused on innovation and technical excellence.
- Be part of multicultural teams delivering critical production services.
- Continuous learning, certifications, and career development opportunities.
Send your CV to ****** and join the Prime Nearshore community!
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