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CMA Linkedin · Posted 4d ago

Enterprise EOC Console Operator

Albany, New York, United States

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Indexed description

Position Overview

  • Monitoring batch processes for errors, timely initiation and successful completions.
  • Monitor file transmissions for errors, timely initiation and successful completions.
  • Monitoring the infrastructure that supports the CMA applications for availability, error conditions and capacity utilization issues. This includes servers, network devices, storage, circuits, operating systems, databases, etc.
  • Monitoring the Data Center’s air conditioning, electrical and fire suppression systems for availability, error conditions and capacity utilization issues.
  • Monitoring the physical access to the CMA work areas and Data Center during non-prime shift hours.
  • Dispatching technicians, vendors and/or management when an incident and/or problem is detected or reported.
  • Recording, categorizing, and assigning incidents, problems and/or requests as reported and/or detected.
  • Assisting in the development of console operations knowledge articles.
  • Executing and preparing management reports.

Work Hours

Monday: 12pm to 8pm

Tuesday: 12 pm to 8pm

Saturday: 12 pm to 12 am

Sunday: 12 pm to 12 am

Mandatory Qualifications

  • Attentive and observant.
  • Honest and trustworthy.
  • Good and clear verbal and written communication Skills.
  • Exudes a positive attitude.
  • Good time management.
  • Willingness and ability to learn.
  • Knowledge of the operation of computer systems and related electronic data processing equipment.
  • Knowledge of modern information technology procedure and terminology.
  • Ability to record information into an incident management tracking record.
  • Ability to understand and carry out oral and/or written directions.
  • Ability to follow written instructions & procedures.
  • Ability to document internal procedures.

Preferred Skills

  • A degree related to Computer Science or any Information Technology (IT) certifications.
  • Basic knowledge of the IT configuration for a typical Data Warehouse.
  • Experience working and communicating as part of a team a team.

Monday: 12pm to 8pm

Tuesday: 12 pm to 8pm

Saturday: 12 pm to 12 am

Sunday: 12 pm to 12 am

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