Technical Lead

We are looking for a Bilingual AWS & Network Support Engineer to support and maintain AWS-based production environments for Japanese customers. The role involves infrastructure monitoring, incident management, troubleshooting, customer coordination, and operational support in a 24x7 production environment.

Key Responsibilities

• Provide AWS and network infrastructure support for production systems.
• Monitor, troubleshoot, and resolve incidents within agreed SLAs.
• Coordinate with customers, offshore teams, and internal stakeholders.
• Support releases, system changes, and operational activities.
• Contribute to service improvements, automation, and operational excellence.
• Participate in on-call support rotations as required.

Required Skills & Experience

• 5+ years of experience in Networking and AWS support.
• Strong knowledge of AWS services such as EC2, VPC, IAM, S3, CloudWatch, ELB, and Auto Scaling.
• Good understanding of networking concepts including DNS, Load Balancers, Firewalls, VPNs, Routing, and Proxies.
• Experience with Linux administration and scripting.
• Experience working with Japanese customers and offshore teams.
• Japanese language proficiency: JLPT N2 or above.
• Strong English communication skills (TOEIC 850+ preferred).

Preferred Attributes

• Proactive and customer-focused mindset.
• Strong troubleshooting and problem-solving skills.
• Ability to work effectively in a production support environment.
• Excellent communication and stakeholder management skills.