Systems Administrator Level 2 (MSP)

Systems Administrator Level 2 (MSP)

Location: Atascocita, TX 77346

Work Model: In office with 2 to 3 onsite client days per week

Role Focus: Systems Administration, Escalations, Projects

Build, Support, and Modernize SMB Environments

We are an established Managed Services Provider hiring a Systems Administrator Level 2 to support and improve technology environments for small and mid sized businesses across the Houston area.

This role is a strong fit for a hands on MSP engineer who enjoys both escalated support and project work. The position is split roughly between Level 2 troubleshooting and client facing implementation projects, giving you steady exposure to Microsoft environments, servers, firewalls, network troubleshooting, cloud services, cybersecurity, and infrastructure upgrades.

The technical focus leans more heavily toward systems administration than networking, but candidates should be comfortable working with firewalls, connectivity issues, and general network infrastructure.

What You Will Be Doing

• Resolve Level 2 escalations across Microsoft 365, Windows Server, Active Directory, workstations, business applications, and client infrastructure

• Administer users, groups, permissions, Group Policy, print services, Microsoft 365, and related Microsoft environments

• Perform patching, monitoring, preventative maintenance, troubleshooting, performance tuning, and system optimization

• Install, configure, and maintain servers, workstations, wireless devices, network equipment, and client systems

• Support WatchGuard, FortiGate, or similar firewall environments

• Troubleshoot DNS, DHCP, VPN, WiFi, firewall, connectivity, and general network issues

• Assist with deployments, migrations, upgrades, technology refreshes, and infrastructure improvement projects

• Identify recurring technical issues, diagnose root causes, and recommend practical long term fixes

• Document work clearly and communicate progress professionally with clients and internal teams

What We Are Looking For

• Recent experience working for a Managed Services Provider

• Strong Level 2 support or systems administration experience

• Hands on experience with Windows Server, Active Directory, Group Policy, and Microsoft 365

• Experience supporting servers, workstations, users, permissions, print services, and business applications

• Working knowledge of firewalls, wireless, DNS, DHCP, VPNs, TCP/IP, and basic network troubleshooting

• Experience with WatchGuard, FortiGate, or similar firewall platforms

• Ability to balance escalated ticket work with client project responsibilities

• Strong documentation, client communication, troubleshooting, and follow through

• Humble, collaborative approach with a desire to keep learning and improving

Why This Role Is Worth a Look

• Balanced mix of systems administration, Level 2 support, and project work

• Exposure to cloud, networking, cybersecurity, AI, and infrastructure technologies

• Opportunity to support customized client infrastructure from the ground up

• Health Insurance

• 15 days of PTO

• 7 paid holidays

• Employee stock options

• Certification reimbursement

• Growth opportunity within an established and expanding MSP