System Administrator

• Bachelor’s degree in computer science or a related field is ideal (Must have)

• 3-5 years of experience with Windows server administration

• 3-5 years of experience in desktop/network/hardware and software support

• Strong verbal and written communication skills with the ability to interact with a diverse group of executives, managers, staff, and vendors/contractors in a very detail-oriented professional organization with extremely high standards

• Proven ability to interact in a positive and collaborative working environment with corporate, business, vendor/contractor, and technical resources

• Experience with customer relations and personal service including customer needs assessment, professional customer engagement, efficient and effective resolution, and ensuring customer satisfaction

• Willingness to learn from other team members and grow through experience

• Experience with Windows server administration such as Microsoft Management Console (MMC), Server Manager, PowerShell, and Windows Services

• Working knowledge of Active Directory domain and trusts

• Experience with DNS and networking protocols

• Experience with server virtualization such as VMWare and Hyper-V

• Experience supporting Windows 11 users

• Be familiar with and have working experience onboarding and offboarding users

• Ability to maintain Microsoft applications on desktops and servers

• Ability to maintain Office 365 and MS Office products such as Outlook email

• Ability to deploy and support application installations

• Meticulous planning and documentation of technical support operations

• Knowledge of software licensing, maintenance, and hardware warranties

• Working knowledge of invoices, renewals, purchase orders, and associated paperwork and processes

• Good practical knowledge of Cybersecurity, Website Certificates, Antivirus software and Multi-Factor Authentication (MFA)

• Ability to work independently and with groups, with limited supervision

• Knowledge of Linux is a plus

• Knowledge of firewall configurations, Cisco / Meraki equipment is a major plus.