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Accenture Bulgaria Linkedin · Posted 9d ago

Technical Support L2

Sofia

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Indexed description

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 740,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

As a Technical Support Analyst L2 with more than 2 years of experience in supporting UNIX/Linux on Public Cloud environments, your main duties will be performing diagnostics and maintenance of E-commerce solutions.

You will be debugging incorrect website behavior (content, configuration or code related issues) and will configure and troubleshoot backend applications. You will provide root cause analysis and investigate and troubleshoot AWS EC2, S3, RDS, VPC configurations, data feeds from 3rd parties, perform code releases.

You will have direct communication with client’s teams and will liaise closely with internal teams to reproduce and resolve issues. You will use different communication channels, such as e-mail, phone and other support management application.

Technology Stack Used &Required Knowledge:

  • Education in an IT background or 2+ years of working experience with Linux/Unix environments
  • Working experience with AWS or other Public Cloud Platform
  • Scripting with BASH, Perl or Python
  • Log parsing and analysis
  • Web services – Advanced
  • Network protocols – Intermediate

    • The Rest of the qualities, you know them:

  • Fluent in English – verbally & written
  • Flexibility in using different technologies/platforms
  • Communication Skills
  • Motivated and enthusiastic to discover and learn new technologies
  • Travel ability (short/long term)
  • Disciplined and “Team first approach” oriented
  • Ability to shift gears quickly and cope with change

    • Benefits:

  • Certification
  • Career Counselling
  • 25 days paid annual vacation
  • Flexible home office
  • Options to buy shares
  • Luxury health & dental insurance
  • Food vouchers
  • Multisport cards
  • Employee Assistance Program
  • Bonuses for special occasions

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