Data Center Technician II

ABOUT CIRRASCALE

Cirrascale Cloud Services provides high-performance cloud infrastructure purpose-built for deep learning, generative AI, and large-scale AI inference workloads. We specialize in dedicated GPU cloud solutions tailored to the unique needs of startups, research labs, and enterprise AI teams. Our mission is to accelerate AI innovation by combining powerful hardware with white-glove service and flexible, custom-built environments.

Additional on-call responsibilities may be required based on business needs.

Position Summary

The Level 2 Data Center Technician serves as a technical escalation point for Level 1 technicians and is responsible for diagnosing and resolving complex hardware issues, supporting operating system and network troubleshooting, performing remote hands activities, and assisting with large-scale infrastructure projects. This role requires strong technical knowledge, attention to detail, and the ability to work independently in a fast-paced production environment.

Essential Duties and Responsibilities Hardware Installation and Maintenance

• Install, rack, stack, and cable servers, storage systems, network equipment, and related infrastructure.
• Troubleshoot and replace hardware components including drives, power supplies, memory, GPUs, RAID controllers, NICs, fans, and other server components.
• Perform firmware upgrades and hardware diagnostics.
• Execute hardware decommissioning projects and validate data wipe procedures.

Network and Connectivity Support

• Troubleshoot network connectivity issues using standard diagnostic tools and commands.
• Verify switch ports, VLAN assignments, transceivers, and physical connectivity.
• Perform cross-connects, patching, and cable management according to company standards.
• Support network deployment and upgrade projects.

Operating System Support

• Assist with Linux server installations, imaging, and basic configuration.
• Troubleshoot operating system boot issues and hardware-related system errors.
• Review logs and perform basic OS-level diagnostics.
• Support customer image deployment and validation activities.

Remote Hands Support

• Serve as the on-site resource for remote engineers and customers.
• Perform equipment power cycles, hardware replacements, console access, visual inspections, and troubleshooting activities.
• Execute maintenance activities while ensuring customer approvals and change management requirements are met.

Inventory and Asset Management

• Maintain accurate asset records within company systems.
• Perform physical audits and inventory validation.
• Manage shipping, receiving, and RMA processing activities.
• Ensure equipment is properly labeled, tracked, and documented.

Documentation and Process Improvement

• Maintain detailed ticket updates and technical documentation.
• Create and update operational procedures and runbooks.
• Identify opportunities to improve processes, efficiency, and service delivery.

Team Support and Escalation

• Provide guidance and mentorship to Level 1 Data Center Technicians.
• Act as an escalation resource for advanced troubleshooting.
• Escalate issues to Engineering or specialized teams when appropriate.

Required Qualifications

• 2+ years of data center, server, IT infrastructure, or related technical experience.
• Experience troubleshooting server hardware and enterprise infrastructure.
• Understanding of TCP/IP networking fundamentals, VLANs, and Ethernet technologies.
• Experience working in Linux environments.
• Familiarity with RAID configurations, storage systems, and virtualization platforms.
• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication skills.
• Ability to lift and move equipment weighing up to 50 pounds.
• Ability to work independently with minimal supervision.

Preferred Qualifications

• Experience with GPU-based server environments.
• Experience with VMware, Hyper-V, or other virtualization platforms.
• Familiarity with NetBox, Jira, and asset management systems.
• Basic scripting experience with Bash, PowerShell, or Python.