ICS Compute
Linkedin · Posted 18d ago
L1 Cloud Monitoring Engineer
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Indexed description
- Provide end-to-end support for customer issues, service requests, and incidents related to Microsoft Cloud environments.
- Monitor cloud infrastructure and services to ensure system availability, performance, and operational stability.
- Analyze, troubleshoot, and resolve technical issues whilte maintaining accurate ticket documentation and updates.
- Respond to customer inquiries, incidents, and service requests within agreed SLA timelines through email, ticketing systems, and collaboration tools.
- Escalate complex issues to higher-level engineers or relevant teams and coordinate resolution efforts.
- Collaborate with internal and external stakeholders to ensure timely incident management and service restoration.
- Perform routine health checks, monitoring, and preventive maintenance activities for cloud infrastructure.
- Support 24/7 operational requirements through shift schedules and on-call arrangements when required.
- Bachelor’s Degree in Information Technology, Computer Science, or a related field
- Minimum 3 years of experience in cloud infrastructure or technical support.
- Basic knowledge of Microsoft Azure, Windows Server, and networking.
- Familiarity with ticketing systems and SLA-driven support environments.
- Strong troubleshooting, problem-solving, and communication skills.
- Customer-oriented with the ability to work collaboratively in a team.
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