Cloud Engineer L2

Responsible for cloud operational activities in managed-service team as L2 Cloud Engineer for AWS Cloud, such as the following :

• Work on-site in Jabodetabek Area
• Collaborate with L1 engineers, presales and project managers to create, execute & improve daily operation activities
• Involved in discussion with customer pertaining current architecture, improvement, solutions and potential new workloads
• Perform & support implementation, service request, and change request for customer environment
• Create & review method of procedures (MOP) for deployments or changes
• Response to escalation from L1 Cloud Engineers
• Troubleshoot issues & respond to incidents
• Create & review incident report
• Perform root cause analysis and create problem report
• Create & review monthly cloud infrastructure report, including recommendation for improvements that aligned with AWS best practices
• Create and improve operational runbooks for daily operations
• Involved in transfer knowledge activities to internal team & customer

Minimum Qualifications

Technical Requirement:

• Hands-on experience on AWS cloud infrastructure administration
• Proficient in networking concepts, including but not limited to VPCs, transit gateway, routing, firewalls, load balancers, Route53, Direct Connect and VPNs in AWS or on-premises.
• Experienced in AWS Multi-Account environment, such as implementing and managing AWS Landing Zone & AWS Control Tower
• Have the capability in creating and using Infrastructure-as-a-code (IaC) scripts with CloudFormation & Terraform
• Experienced in managing Linux operating system, and scripting (such as shell & python) is a plus
• Familiar with containerized application platform, such as Kubernetes, Openshift, or Docker is a plus

Non-technical Requirement

• Have AWS Solutions Architect Professional certification
• 2 years of hands-on experience in AWS cloud engineering
• Excellent problem-solving skills, with the ability to work independently and in cross-functional teams.
• Strong communication skills, both written and verbal, to articulate technical concepts to non-technical stakeholders.