Senior System Engineer

About ViaTech

Since 1995, ViaTech has been an innovator at the intersection of transformative technology and business process automation. Our original mission was to apply just-in-time production concepts to large organizations in the publishing industry. Over time, that mission evolved to address the waste that occurs at every step along the Content Management Value Chain. ViaTech has developed numerous products that streamline the content delivery process, starting with document creation and ending with information consumption. Today, ViaTech is dedicated to helping organizations manage their content through technology-enabled workflows and Software as a Service. The company maintains offices in Dallas (headquarters), Los Angeles, Atlanta, Chicago, and Indore India. Through these offices, we support the Americas, EMEA and the Asia-Pacific. Some of the most prestigious brands in the world rely on our comprehensive suite of software. ViaTech is a global leader in providing integrated printing and fulfillment services. We help clients streamline the way they manage and distribute their content and brand messaging through our print production facilities and technology products.

What does Content Management mean to some of ViaTech’s customers?

• We provide e-commerce platforms to facilitate the acquisition and distribution of customized branded marketing and training materials.
• Active Reader® automates the secure delivery of enterprise content to end users on their mobile device or computer.
• Symphio is a workflow automation and business process orchestration platform that helps organizations streamline complex processes, connect systems, and automate repetitive tasks to improve efficiency and visibility.
• Templatease is a document automation and template management solution that enables organizations to create, manage, and generate consistent, data-driven documents efficiently while maintaining brand and content standards.

Why work at ViaTech?

This is an opportunity to help modernize and scale a growing operational platform focused on:

• One-to-one marketing
• Customer communications
• Workflow automation
• Fulfillment
• Print and digital engagement solutions
• AI-assisted operational technologies and scalable customer engagement platforms

Nearly 40% of the company is owned by employees as part of our Employee Stock Ownership Plan (ESOP). Each of our employees is empowered to make decisions that are in the best interest of our customers and company.

Employee Benefits:

• Medical, Vision, and Dental insurance
• STD and LTD
• Employee Stock Ownership Program
• Employee Assistance Program (EAP)
• 401k
• Group Life Insurance

About the Role

ViaTech needs an experienced Systems Engineer to run and secure our global infrastructure while helping us stay audit-ready for HITRUST and SOC 2. You'll work closely with Security, Compliance, and Technology to keep systems reliable, protected, and compliant — with real ownership over the environment, not just ticket queues.

Location

Remote (hybrid preferred in Dallas, Chicago, or Los Angeles)

Responsibilities:

• Operate and maintain servers supporting applications and services
• Administer Azure and AWS environments using security-first
• Manage Microsoft 365 (Exchange, OneDrive, SharePoint, Copilot)
• Active Directory, Group Policy, DNS, and DHCP
• Keep systems aligned with HITRUST CSF and SOC 2 Type II controls — audits, evidence, and remediation
• Harden and patch systems per compliance and security standards
• Troubleshoot infrastructure issues and monitor performance/capacity
• Support technical integration during acquisitions and mergers
• Find and act on cost-saving opportunities on-prem and in the cloud
• Review, test, and approve system/application updates before deployment
• Build automation scripts to cut down on manual work
• Support other Technology teams with deployments and troubleshooting
• Gather requirements and report progress in stakeholder meetings
• Deliver technical support and lead incident response

Experience:

• 5+ years in systems engineering or IT infrastructure, ideally at scale
• Bachelor’s degree or higher in related fields required; extensive experience may be considered
• Comfort with HITRUST/SOC 2 environments (preferred, not required)
• Solid Windows/Linux administration and networking fundamentals
• Hands-on Azure and AWS experience
• Microsoft 365 administration experience
• Scripting skills (PowerShell, Python, or Bash)
• Strong troubleshooting and documentation habits
• Self-starter who works well remotely and cross-functionally
• Bonus: M&A IT integration experience, Terraform/Ansible, or certs like CISSP, Security+, or HITRUST CCSFP
• Excellent communication skills
• Prioritizing internal and external customer service