Solutions Engineer

Client Solutions Engineer

Location: London, UK

Employment Type: Full-Time

Working Pattern: Remote/Hybrid

Reports To: Head of Technology

Are you passionate about technology, cloud infrastructure and delivering exceptional client experiences? We are looking for a Client Solutions Engineer to play a key role in the technical delivery, deployment and ongoing operation of a market-leading risk analytics platform focused on the renewable energy sector.

This is a hands-on, client-facing position where you will work closely with clients, engineering teams and technology leadership to support technical onboarding, manage client environments and ensure secure, reliable platform operations. The role offers a unique opportunity to combine cloud infrastructure, DevOps practices and customer engagement within a rapidly growing technology business operating at the intersection of software, analytics and renewable energy.

Key Responsibilities

Client Environment Management & Onboarding

• Manage and support client environments across the platform.
• Lead and support the technical onboarding of new clients.
• Work directly with client technical and security teams to ensure successful implementation.
• Translate business and technical requirements into clear setup and deployment tasks.
• Configure user access, permissions, authentication and security controls.
• Deploy platform and model components and perform connectivity and technical acceptance testing.
• Track onboarding progress, risks and dependencies.
• Confirm technical readiness before transitioning clients to ongoing support and adoption teams.

Platform Operations & Reliability

• Support and improve AWS-based cloud infrastructure.
• Maintain containerised applications, APIs, databases and analytical services.
• Manage monitoring, logging, backups, recovery procedures and access controls.
• Identify opportunities to automate deployment and administration processes.
• Collaborate with engineering teams to enhance platform reliability, scalability and supportability.

Release Management & Incident Support

• Support software releases, upgrades and maintenance activities.
• Maintain deployment, rollback and disaster recovery procedures.
• Monitor platform performance and investigate technical issues.
• Coordinate incident response and recovery activities with internal stakeholders.
• Communicate technical updates clearly and effectively to both technical and non-technical audiences.
• Document incidents, root causes and preventative actions.

Security, Compliance & Documentation

• Support access reviews, vulnerability remediation and audit activities.
• Assist with client security questionnaires and technical due diligence requests.
• Maintain documentation required for audits, compliance reviews and operational governance.
• Support information security initiatives, including ISO 27001 compliance activities.
• Develop and maintain operational runbooks and technical documentation.
• Share knowledge and cross-train colleagues on key platform processes.

About You

Essential Experience

• Experience working within a DevOps environment, collaborating across development and operations teams.
• Practical experience with AWS cloud services.
• Experience deploying and supporting containerised applications.
• Experience managing production environments.
• Strong understanding of APIs, databases, authentication, networking and access management.
• Experience with CI/CD pipelines, deployment automation or release management.
• Strong troubleshooting and problem-solving skills.
• Excellent technical documentation capabilities.
• Strong communication skills and confidence engaging with clients and stakeholders.

Desirable Experience

• Experience working in a startup or high-growth technology environment.
• Knowledge of AWS services including ECS, EC2, RDS, S3, IAM and CloudWatch.
• Experience with Docker and Docker Compose.
• Familiarity with Terraform or other Infrastructure-as-Code tools.
• Experience with GitHub Actions or other CI/CD platforms.
• Experience supporting B2B SaaS platforms.
• Knowledge of Python, JavaScript or TypeScript.
• Experience with SSO, APIs and third-party integrations.
• Familiarity with ISO 27001 or similar security frameworks.
• Experience supporting client security reviews and questionnaires.
• Exposure to insurance, risk analytics, geospatial technology, climate risk or catastrophe modelling sectors.

Personal Attributes

• Client-focused with the ability to build trusted relationships.
• Calm, organised and methodical when addressing technical challenges.
• Comfortable taking ownership of client environments and deliverables.
• Adaptable and effective within a fast-paced, evolving business.
• Strong attention to detail and commitment to documentation and process improvement.
• Collaborative team player who is proactive and willing to seek support when needed.

Why Join Us?

• Work with leading insurers, brokers, lenders, developers and renewable energy organisations.
• Gain exposure to modern cloud infrastructure, platform operations and client onboarding.
• Play a key role in shaping how technology solutions are delivered and supported.
• Contribute to solutions that help accelerate the global transition to renewable energy.
• Join a growing, innovative business operating at the forefront of risk analytics and climate technology.
• Competitive salary, equity opportunities and benefits package.

Interested? We'd love to hear from you. Apply today to discuss how you can contribute to a business helping shape the future of renewable energy risk analytics.