Level 3 Support Technician

365 Managed IT is a senior-level IT professional responsible for resolving highly complex, escalated technical issues, managing advanced infrastructure (servers, networks, cloud), and implementing IT projects. They provide expert troubleshooting, mentor junior technicians, and ensure system security and compliance for clients.

Key Responsibilities

• Advanced Troubleshooting: Resolve complex hardware, software, and network issues escalated from Tier 1/2.
• Infrastructure Management: Design, configure, and maintain server environments, network solutions, and cloud services (e.g., Azure, AWS).
• Project Leadership: Lead IT projects, including server migrations, security upgrades, and new network installations.
• System Security & Maintenance: Implement, monitor, and maintain security protocols, patches, and backups.
• Mentorship & Documentation: Guide junior technicians, improve team technical skills, and create detailed technical documentation.

Required Skills and Qualifications

• Experience: Typically 5+ years in IT support, with at least 2+ years in a senior or L3 role.
• Technical Knowledge: Deep expertise in Windows Server/AD, network infrastructure (firewalls, routers, switches), virtualization, and cloud technology (e.g., Azure, AWS).
• Certifications: Preferred but not required advanced certifications (e.g., MCSE, CCNA, Azure Administrator, CISSP).
• Soft Skills: Strong problem-solving, project management, and client relationship skills.

Common Qualifications/Education

• Bachelor’s degree in IT, Computer Science, or equivalent work experience.
• Extensive experience with MSP ticketing systems and RMM tools

Requirements

• Valid driver's license
• Reliable transportation including insurance
• Pass background check