IT Systems Engineer

Job Title: IT Systems Engineer

Location: Greenville, NC

Department: Information Technology

Reports To: Senior Manager of IT

Status: Exempt

WHO WE ARE:

We are Valicy.

We make games. We also make the machines they run on. What we're building matters. How we treat people matters more.

OUR MISSION:

We exist to create excellent gaming experiences, treat our customers the way we want to be treated, and positively impact people's lives through a culture of care.

Seven values guide how we work. We call it our FIGHTER mindset:

Fun: Enjoy the journey together

Innovative: Consistently pushing new boundaries through creativity

Growth: Committed to growing personally and professionally

Humble & Passionate: It’s important to be both

Teamwork: Built on trust, healthy conflict, commitment, accountability, and results

Excellence: Pursuing high standards in everything we do

Relational: Building trust and relationships with customers and teammates

If this is the kind of place you've been looking for, let's talk.

SUMMARY:

We are seeking a hands-on Systems Engineer to support and improve a hybrid IT environment spanning on-premises infrastructure and Azure. This role combines daily systems administration, production troubleshooting, and long-term engineering projects. The ideal candidate is a collaborative, proactive problem-solver who communicates effectively, delivers excellent internal customer service, takes ownership of their systems, and remains calm under pressure. This is a growth-focused opportunity for someone eager to expand their technical skills and responsibilities as the organization scales.

RESPONSIBILITIES:

• Understand company Mission, Vision, and Values and be an ambassador of MVV.
• Manage file servers, storage, virtualization, and Azure cloud infrastructure, including Hyper-V failover clusters, enterprise storage, and SQL Server environments.
• Maintain hybrid identity infrastructure (Active Directory, Microsoft Entra ID/Intune) and administer the Microsoft 365/Azure ecosystem, including user accounts and access management.
• Support containerized workloads and collaborate with the DevOps team on Azure DevOps infrastructure (repos, pipelines, build agents)
• Manage backups, patching, disaster recovery, and enterprise network infrastructure; monitor systems and proactively resolve issues
• Provide Tier 2/3 technical support, and plan/implement new systems and solutions as needed across the company

REQUIRED QUALIFICATIONS:

• Bachelor’s degree in computer science, Information Technology, or related field
• 5-10 years of experience in systems engineering, systems administration, or a combined IT infrastructure role
• Hands-on experience with Hyper-V and Hyper-V failover clustering
• Experience with enterprise storage systems (SAN/NAS)
• Experience with Microsoft Azure cloud services
• Experience with SQL Server databases and server administration
• Strong knowledge of Active Directory and Microsoft Entra ID/Intune, ideally in a hybrid identity environment
• Experience with Microsoft admin centers and the broader Microsoft 365/Azure ecosystem
• Experience with containerization technologies (e.g., Docker, Kubernetes)
• Strong knowledge of Windows Server and Linux server administration
• Experience with Active Directory, DNS, DHCP, and Intune Policy management
• Working knowledge of networking fundamentals (TCP/IP, VLANs, routing, firewalls, VPNs)
• Scripting/automation experience (PowerShell, Bash, Python, or similar)
• Experience with enterprise backup systems and disaster recovery solutions
• Strong troubleshooting skills and ability to work independently under pressure
• Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders

PREFERRED QUALIFICATIONS:

• Microsoft Certified: Windows Server Hybrid Administrator Associate, Azure Administrator Associate; CompTIA Network+/Linux+/AutoOps+, or similar; Cisco Certified Network Associate or above
• Experience with Azure DevOps (repos, pipelines, boards)
• Experience with enterprise networking equipment and modern network administration platforms
• Experience with Infrastructure-as-Code tools (Terraform, Ansible)
• Familiarity with ITIL frameworks and IT service management tools
• Experience supporting a remote or distributed workforce across multiple time zones
• Experience in a regulated industry (e.g., gaming, finance, healthcare) a plus
• Prior experience in a small-to-mid-sized IT team wearing multiple hats

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS:

• May require occasional after-hours or on-call support for system maintenance or emergencies
• Some lifting of IT equipment (up to 50 lbs) may be required

This Job Description is to be used as a guide for accomplishing Company objectives. The description incorporates the most typical duties performed and covers only the primary functions and responsibilities of the position. It is recognized that other related duties not specifically mentioned may also be performed.