Azure Specialist

Who We Are:

TrustedTech is a leading Microsoft Cloud Solution Provider (CSP) specializing in Microsoft Cloud services, Microsoft perpetual licensing, and Microsoft Support Services for medium and enterprise-sized businesses. Our robust team of in-house, global Microsoft architects and engineers are certified in all 6/6 Microsoft Solutions Partner Designations in the Microsoft Cloud Partner Program.

Prioritizing a people-centric mission, TrustedTech has transformed the Microsoft software licensing experience, giving IT professionals complete confidence in the success of their Microsoft investment.

TrustedTech is the fastest-growing Microsoft Partner globally, with a presence in the UK and Europe for just over four years. Our continued success is built on relentless customer focus, innovation, and a world-class team. You’ll be joining a high-energy, high-impact organisation with the opportunity to make the role your own and directly influence our growth across the region.

Overview:

TrustedTech is seeking an experienced, bilingual Azure Support Specialist (German/English) to serve as a primary technical advisor within our EMEA Cloud Support team. This is a sophisticated, customer-facing role designed for an Azure expert who combines deep technical remediation with commercial acumen and a consultative approach, and who can engage German-speaking clients with fluency, credibility, and professionalism.

The successful candidate will navigate complex cloud environments to resolve critical break/fix challenges while providing proactive, best-practice guidance aligned with Microsoft’s Well-Architected Framework and Cloud Adoption Framework. Acting in a consultative capacity, this person bridges the gap between technical complexity and business value, ensuring the architectural health, operational readiness, and long-term scalability of a diverse client portfolio across Germany and the broader EMEA region. This role also serves as an escalation point for complex issues and contributes meaningfully to the mentoring and technical development of the wider EMEA Cloud Engineering team.

Responsibilities:

Reactive Support (Break/Fix) & Incident Resolution:

• Own technical break/fix engagements for Azure resources, providing customers with clear, actionable remediation steps and follow-through to resolution — communicating fluently in both German and English as required.
• Troubleshoot across core Azure services (IaaS/PaaS), including compute, storage, networking, identity, monitoring, and virtual desktop workloads.
• Perform root cause analysis (RCA) and document incident learnings to reduce repeat issues and improve customer outcomes.
• Act as an escalation point for complex or high-priority technical issues within the EMEA support team, ensuring timely and effective resolution with appropriate communication throughout.

Customer Advisory (Best Practice Guidance):

• Provide customer-facing advisory aligned to Microsoft best practices, helping German-speaking and broader EMEA clients improve architecture hygiene, operational readiness, and governance.
• Develop and support comprehensive Azure cloud strategies for clients, spanning IaaS, PaaS, and SaaS solutions tailored to their business objectives and growth trajectory.
• Run lightweight health checks and advisory reviews covering monitoring posture, backup and DR readiness, and security baseline alignment.
• Translate technical findings into executive-friendly summaries and pragmatic next steps, communicating clearly and confidently with both technical and non-technical stakeholders in German and English.

Customer Engagement & Leadership:

• Serve as the technical lead during client engagements, representing TrustedTech’s expertise and professionalism across all customer-facing interactions within the German-speaking market and EMEA region.
• Mentor Cloud Engineers by delivering targeted Azure training that supports technical upskilling and professional development within the EMEA team.
• Identify and drive process improvement and standardisation opportunities across Azure and M365 delivery practices.
• Apply a strong understanding of security, compliance, and governance within M365, including Entra ID identity architecture, Conditional Access, MFA, and SSO.

Cost Optimisation (FinOps) & Performance Efficiency:

• Identify and deliver opportunities to optimise Azure spend while maintaining or improving performance and resilience.
• Advise customers on cost controls and right-sizing, including workload scheduling, scaling approaches, and storage tiering.
• Where appropriate, support commitment-based optimisation approaches such as aligning Reservations and Savings Plans to predictable workloads, ensuring recommendations reflect real utilisation and do not create unnecessary exposure.

Automation, DevOps & Continuous Improvement:

• Identify opportunities for automation to improve reliability, response times, and consistency across the EMEA support function.
• Implement and support DevOps practices where appropriate, including Infrastructure as Code (IaC), repeatable deployments, scripting, and standard runbooks.
• Drive process improvements by refining support workflows, templates, and knowledge articles based on real ticket patterns and recurring themes.

Documentation, Reporting & Operational Rigour:

• Maintain accurate internal documentation relating to Azure subscriptions, customer environments, and support actions.
• Produce high-quality client-facing documentation and concise reports that clearly communicate issues, fixes, and recommendations — in German and/or English as appropriate for the client.
• Ensure all work is delivered in line with documented processes, SLAs, and quality standards.

Collaboration & Solution Shaping:

• Collaborate with customers and internal teams to gather requirements and propose practical Azure hosting and operational solutions that align to business goals.
• Contribute to the planning, execution, and validation of cloud migrations, supporting cutover readiness and post-migration stabilisation.
• Support secure, scalable, and compliant Azure Virtual Desktop (AVD) deployments, including operational readiness, ongoing optimisation, and adherence to scalability and security standards.

Required Skills & Qualifications (must-haves):

• 3–5 years of hands-on Azure support and/or solution design experience across Azure IaaS/PaaS and core services, including Compute, Storage, Networking, Azure SQL, Monitoring, and AVD.
• Business-level fluency in both German and English, with the confidence and professionalism to deliver technical advisory and client-facing communications in either language.
• Strong troubleshooting capability across Azure networking (VNets, routing, private endpoints), security controls (NSGs, RBAC), resiliency concepts (Availability Zones/Sets), backup and DR (ASR), connectivity (VPN/ExpressRoute), and observability (Azure Monitor/Log Analytics).
• AZ-104: Azure Administrator Associate certification is required.
• Comfortable performing hands-on tasks in the Azure Portal and on Windows/Linux VMs, with confidence scripting and automating using PowerShell or equivalent.
• Experience contributing to cloud migration planning and delivery, including assessment, execution, and post-migration validation.
• Solid knowledge of Microsoft identity and access management, including Entra ID/Azure AD, Conditional Access, AAD Connect, and SSO/SAML.
• Practical experience implementing monitoring, scaling, cost controls, security, and governance in real client environments.
• Familiarity with the Microsoft Cloud Adoption Framework and its practical application in customer engagements.
• Strong client-facing communication skills, with the ability to present technical findings and recommendations clearly to both technical audiences and executive stakeholders.

Preferred Skills & Qualifications (nice-to-haves):

• AZ-305: Designing Microsoft Azure Infrastructure Solutions or AZ-700: Azure Network Engineer Associate — either certification is strongly preferred and reflects the depth of expertise this role demands.
• Prior experience supporting clients within the German-speaking market (DACH region), with familiarity with the business culture, enterprise IT landscape, and client expectations common in that region.
• AVD administration and troubleshooting, including automation, scaling, image management (AIB/Packer), FSLogix configuration, and VDI migration exposure (Citrix/Horizon/RDS).
• Experience with Azure SQL variants (Managed Instance, SQL DB, SQL on VM) and/or PostgreSQL or Cosmos DB.
• Data platform exposure across Synapse Analytics, Databricks, or OneLake.
• Infrastructure as Code and DevOps experience using Terraform and/or ARM/Bicep, CI/CD pipelines, and Git-based workflows.
• Hands-on experience providing customer-facing cost optimisation recommendations, including tagging strategies, budgets and alerts, chargeback/showback inputs, and KPI reporting.
• CompTIA Network+ certification.

*TrustedTech is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation/gender identity, or any other characteristic protected by applicable law.*