Health & Benefits - AI Bot Optimization Specialist (Remote)

Inspira Financial Health & Benefits - AI Bot Optimization Specialist (Remote) YesterdaySaved In-Office or Remote Chicago, IL, USA 36-40 Hourly Junior 36-40 Hourly JuniorFintechOwn monitoring, testing, and tuning of Inspira's AI virtual agent to improve resolution, deflection, and CSAT. Analyze conversation transcripts and performance data, run A/B and regression tests, adjust retrieval/configuration and intents, partner with Content and IT to fix knowledge gaps, maintain performance dashboards, lead root-cause analysis, and support go-lives for new bot capabilities.Top Skills: A/B TestingAi Virtual Agent PlatformsCx Analytics (CsatFin VoiceIntercomKnowledge Base SystemsNpsPrompt EngineeringResolution/Deflection Metrics)Retrieval-Augmented Generation (Rag)