Health & Benefits - Content & Digital Experience Knowledge Manager (Remote)
Indexed description
Inspira Financial Health & Benefits - Content & Digital Experience Knowledge Manager (Remote) YesterdaySaved In-Office or Remote Chicago, IL, USA 85K-100K Annually Senior level 85K-100K Annually Senior levelFintechOwns strategy, governance, and execution of knowledge content across Intercom, NICE CXone Expert, and Guru. Sets taxonomy, style, and lifecycle standards; drafts, edits, and publishes articles; manages SME and compliance reviews; runs platform syncs and bot gap reviews; tracks content performance and readiness for product and policy launches; and builds the case to scale the team and transition execution to a dedicated Content Specialist.Top Skills: Ai-Assisted Customer Service ToolsChatbotsConfluenceGuruIntercom Knowledge HubNice Cxone ExpertVirtual AgentsZendesk
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