VMware Platform Specialist

VMware Platform Specialist

We are looking for a professional with more than 6 years of experience and strong expertise in:

VMware NSX

vCenter

Tanzu

VMware Cloud Foundation (VCF)

Hands-on experience with VMware Avi Load Balancer is highly desirable and will be considered an added advantage.

Key Responsibilities

• Monitor and support VMware ESXi hosts, vCenter Server, and vSphere environments.
• Create, modify, and decommission virtual machines based on operational and business requirements.
• Execute VM migrations (vMotion and Storage vMotion) and host migrations during maintenance activities.
• Assist in cluster maintenance activities, resource optimization, and capacity management.

Monitoring and Alert Management

• Investigate and remediate vROps alerts related to performance, resource utilization, availability, and capacity.
• Identify recurring alerts and participate in preventive maintenance activities.
• Escalate complex issues to senior infrastructure teams when required.

Incident and Ticket Management

• Manage and resolve incidents and service requests using BMC Remedy.
• Support Incident, Problem, and Change Management processes.

Production Support & Day SPOC Responsibilities

• Act as the primary Day SPOC for VMware and infrastructure-related production incidents.
• Participate in Major Incident bridges and coordinate with application, server, network, storage, and vendor teams.
• Assist with Root Cause Analysis (RCA) activities and implementation of corrective actions.

Hardware and Vendor Management

• Identify and troubleshoot hardware-related issues affecting VMware hosts.
• Coordinate hardware replacement and break-fix activities with hardware vendors such as HPE.
• Create and manage vendor support cases and track issues through resolution.
• Schedule and support maintenance windows related to hardware repairs and replacements.

On-Call Support

• Participate in a 24x7 on-call support rotation.
• Respond to critical production incidents, alerts, and outages outside business hours.
• Perform emergency troubleshooting and coordinate escalations as required.