Expeditor

Great service doesn't happen by accident. It happens because someone owns the flow, sees every ticket and every technician's day, and makes sure the right work lands in the right hands at the right time. At Infinite Solutions, that someone is our Expeditor.

About the role

Our Expeditor is the operational heartbeat of our service team and a builder of people, a Microsoft-certified professional who keeps commitments to clients on track while raising the technical bar of everyone around them through coaching, mentoring, and hands-on training. If serving others energizes you, keep reading.

What you'll own

Service flow & coordination

• Own the daily flow of service tickets: triage, prioritize, assign, and expedite work so client commitments and SLAs are consistently met.
• Monitor open work across the service board, spot aging or at-risk tickets, and drive them to resolution before they escalate.
• Serve as the connection point between clients, technicians, and leadership, communicating status clearly and setting accurate expectations.
• Spot patterns in incoming work and recommend process, documentation, and automation improvements that make the whole team faster.

Building people

• Coach and mentor technicians in real time: shoulder-to-shoulder troubleshooting, ticket reviews, and constructive feedback.
• Design and deliver technical training on the Microsoft ecosystem and core networking (Microsoft 365, Entra ID, Intune, Azure fundamentals, and network troubleshooting).
• Build and maintain a knowledge base of repeatable resolutions, runbooks, and best practices so expertise is shared, not siloed.
• Help identify skill gaps and partner with leadership on certification paths and development plans.

What you bring

Required

• 3+ years in technical support, service coordination, or systems administration, MSP experience strongly preferred.
• Microsoft 365 Certified: Administrator Expert (MS-102) and Endpoint Administrator (MD-102), or equivalent experience.
• Proven experience training, mentoring, or developing others, formally or informally.
• Strong knowledge of Microsoft 365 administration, Windows, Entra ID / Active Directory, and endpoint management.
• Strong hands-on networking across TCP/IP, DNS, DHCP, VLANs, routing and switching, firewalls, VPNs, and Wi-Fi, deep enough to resolve network-layer issues and coach the team through them.
• Exceptional organization and communication, able to juggle competing priorities without dropping the human touch.

Preferred

• Experience with a PSA / ticketing platform (ConnectWise or similar).
• Azure certifications, AZ-104, AZ-140, or AZ-305, strongly recommended.
• Additional Microsoft certifications (Intune, Security, Compliance & Identity).
• Formal instructional or curriculum-development experience.
• CompTIA Network+ and/or Cisco CCNA, and hands-on experience with SonicWall, Meraki, or UniFi firewalls, switches, and access points.
• Exposure to SD-WAN (VeloCloud or similar), dynamic routing (OSPF / BGP), and Azure cloud networking is a strong plus as our clients scale and adopt the cloud.

Who thrives here

• You lead with kindness, thoughtfulness toward clients and teammates is your default setting.
• You get genuine satisfaction from making other people better.
• You're always curious, the person who asks "why does it work that way?" and then goes and finds out.
• You stay calm and decisive when the board is full and the phones are ringing.
• You believe documentation and training are acts of generosity, not chores.

What we offer

• Competitive salary aligned to market benchmarks, reviewed bi-annually.
• Company-supported certification and continuing education, we pay for you to keep growing.
• Health benefits, paid time off, and a culture that recognizes great work.
• A leadership team that invests in development, coaching, and clear career paths.

How to apply: www.infinitesolutionsllc.com/careers