AMS Engineer (Linux)

Who is Volkswagen Financial Services?

It's been more than 70 years since Volkswagen Financial Services AG financed the first Volkswagen vehicles in Germany in 1949. A lot has changed since then, but our core goal hasn't; ensuring we meet the mobility needs of the people.

Volkswagen Financial Services today operates in 48 markets through its various subsidiaries, shareholdings, and joint ventures. Volkswagen Financial Services is the largest provider of automotive financial services worldwide.

What do we do

?Volkswagen Financial Services Porto is a VWFS IT hub, and the first outside Germany. Here we will establish a long-term Business & IT company of 150+ FTE. Our primary goal is to service all European markets in implementing and maintaining contract management systems. Our focus is on: Core systems, satellite systems (such as document management systems, collection systems) but also extends to integrations, data, and large project organizations. For this we seek a hands-on Platform Engineer

.
Objective

s:As an AMS Engineer, you will contribute to the operational stability, availability and continuous improvement of business-critical applications running in Consolidation and Production environments. You will work as part of the VWFS Porto AMS team, providing 2nd-level application support, managing incidents, problems, changes and service requests, supporting deployments and releases, and collaborating closely with Platform, TAM, vendors, HQ teams and international market

s.
The main focus of the role is application operations, including incident and problem troubleshooting, request and change management, monitoring and proactive issue detection, deployment and release support, operational documentation, maintenance activities, and SLA-driven service delivery. AMS is dedicated to application-level support and operational stability in Consolidation and Production environmen

ts.
In this role, you will be responsible

• for:Providing 2nd-level application support for business-critical enterprise applications, acting as an operational troubleshooting point for incidents, service requests and problems across supported mark
• ets.Monitoring and handling Incident, Request, Change and Problem queues, ensuring timely triage, prioritization, documentation, routing and escalation according to VWFS ITIL-based proces
• ses.Investigating application issues by analyzing logs, monitoring alerts, database information, batch and scheduled job execution, integration behavior, API errors and available deployment evide
• nce.Supporting incident restoration for Priority 1 and Priority 2 situations, including on-call participation, stakeholder communication, workaround coordination and escalation to Platform, TAM, vendor or HQ teams when requi
• red.Supporting Problem Management by identifying recurring incident patterns, contributing to root-cause analysis, documenting known errors, and helping drive sustainable corrective acti
• ons.Supporting controlled Change and Release activities across application environments, including deployment preparation, change validation, release calendar alignment, post-deployment checks, fallback awareness and documentat
• ion.Supporting database-related troubleshooting together with Platform and database teams, including database version alignment, SQL evidence collection, database refresh coordination, replication awareness and validation of deployment integr
• ity.Supporting containerized application operations by interpreting Kubernetes-level indicators such as pod status, deployment health, secrets and configuration issues, and post-deployment behavior, in close collaboration with Platform Engineer
• ing.Working with automation and CI/CD tooling such as Git-based repositories, deployment pipelines and operational scripts to support deployments, planned activities, monitoring adjustments and repeatable operational ta
• sks.Supporting monitoring and observability activities using enterprise monitoring solutions, helping detect anomalies, validate alerts, reduce false positives and improve operational visibil
• ity.Supporting integration-related incident analysis across APIs, middleware components, file transfers, data flows and surrounding systems, coordinating with the Integrations team where nee
• ded.Supporting planned maintenance activities, credential and password rotations, certificate renewals, configuration updates, privileged access coordination and other operational tasks required to maintain secure and stable servi
• ces.Collaborating with Platform, TAM, Integrations, Functional teams, QA, vendors, HQ IT Operations, Service Management and market representatives to ensure clear ownership and sustainable incident and change resolut
• ion.Maintaining AMS documentation, including runbooks, operating instructions, known-error articles, release and deployment evidence, monitoring documentation, troubleshooting guides and handover materi
• als.Contributing to continuous improvement of AMS processes, ticket quality, monitoring quality, deployment readiness, knowledge sharing, automation usage and cross-team handov

ers.
We believe that the right profile for this job should have

• / be:
  Bachelor’s degree in Informatics, Computer Science, Engineering, Information Systems, or equivalent practical exper
• ience.3+ years of experience in Application Support, Application Management Services, IT Operations, ITSM, Service Management or similar operational support
• roles.Hands-on experience in 2nd-level support for business-critical enterprise applications, including incident triage, log analysis, escalation, stakeholder communication and service restor
• ation.Good understanding of ITIL-based processes, especially Incident Management, Problem Management, Change Management, Request Fulfillment, Release Management and Availability Manag
• ement.Practical experience with ITSM and ticketing tools, ticket lifecycle documentation, SLA-driven operations, evidence collection and communication of incident and change s
• tatus.Strong SQL and relational database troubleshooting awareness, ideally with Oracle Database and PostgreSQL experience. Understanding database refreshes, database version alignment, replication technologies and production-readiness validation is a strong adva
• ntage.Basic understanding of Linux, Kubernetes and containerized application operations, including pods, deployments, services, secrets, configuration management, GitOps concepts and troubleshooting handovers with Platform
• teams.Familiarity with automation and CI/CD tooling, deployment pipelines, YAML-based configuration, scripting and controlled release gover
• nance.Experience or familiarity with monitoring and observability platforms such as Dynatrace, Prometheus or s
• imilarAbility to troubleshoot across application, database, integration and platform boundaries, identifying whether an issue should be handled by AMS, Platform, TAM, Integrations, vendors or HQ opera
• tions.Practical scripting capability using Shell/Bash, Python or similar technologies to automate operational tasks, troubleshoot Linux-based environments, analyze logs, collect diagnostic evidence, and support Kubernetes operations through kubectl and related command-line
• tools.Understanding of enterprise integration patterns, APIs, middleware and file-based integra
• tions.Ability to work in controlled production environments with attention to documentation, approvals, auditability, evidence collection, access management and compliance require
• ments.Strong communication and collaboration skills, with the ability to coordinate across AMS, Platform, TAM, Integrations, Functional teams, vendors, HQ teams and international ma
• rkets.Analytical mindset, ownership attitude and service-oriented behavior, focused on stability, customer impact, sustainable resolution and continuous improv
• ement.Availability to participate in on-call rotations and planned activities outside regular business hours for critical incidents, deployments and maintenance activ
• ities.Fluent in spoken and written En

glish.
What we

• Offer:Long-term c
• ontractCompetitive package including private health insurance, life insurance and meal allowance (pay by mea
• l card)Bonuses and benefits depending on perf
• ormanceSchooling allowance and pension
• schemeIncredible and unique annual company
• eventsOpportunity to work on an international project and be part of multicultural and multidisciplina
• ry teamSolid performance evaluation and career management method
• ologiesContinuous training – technical and behavioural deve