IT/OT - TMS

Primary Technical Skills (Mandatory)

• TMS (Terminal Management System) – TMS6 / TMS7 support and troubleshooting

• Linux / Red Hat – command-line operations, log analysis, service and process management

• MySQL – basic queries, transaction and data validation

• OT integrations & transaction flow knowledge – Toptech, Tabs/TDS, Digi, Railman

• Ability to troubleshoot application, system, and integration issues in an OT environment

Secondary ITSM / Operational Skills

• Incident Management – issue triage, troubleshooting, and resolution

• P1 / P2 Incident Handling – experience in participating critical incidents and participating in bridge calls

• Root Cause Analysis (RCA) – identify root causes and implement corrective / preventive actions

• Vendor Escalations – coordination with third-party vendors for issue resolution and tracking

• Experience working within ITSM processes (incident, escalation, communication, closure)

Mandatory Work Requirements as TMS support is critical

• Flexible to work in US/night shifts

• Willing to participate in rotational on-call support