Hybrid Clinical Operations Director

Optum Behavioral Care Center, part of the Optum family of businesses, is seeking a Clinical Operations Director to join our team in Venice, FL. As a member of the Optum Behavioral Care Team, you'll be an integral part of our vision to make healthcare better for everyone.

As a Clinical Director, you will directly manage clinicians, including clinical oversight, talent development, and clinical performance. This includes interviewing and hiring clinicians, creating a collaborative culture across all teams, monitoring the center's clinical performance and building solid partnerships across other departments to ensure we are providing the best care for those we serve.

Primary Responsibilities

• Directly manage a team of OBC clinicians and ensure clinicians are prepared and supported to provide care to those we serve
• Provide clinician development with clinical oversight, professional development, training, and address performance management needs with timely feedback
• Set and communicate clear expectations for clinical quality, evidence-based treatment, documentation, and HIPAA compliance
• Promote a clinical quality and safety culture, adherence to OBC and Optum policies, utilizing evidence-based protocols and industry best practices
• Ensure daily, weekly, and monthly metrics are met (e.g., completion of notes, schedule availability, appointment volume)
• Maximize clinical operational performance across key performance indicators in partnership with the Executive Director; facilitate remediation plans if targets are missed
• Foster a collaborative culture and team camaraderie with regular team meetings, check-ins, and 1:1s
• Carry a clinical caseload of at least 10-50% in alignment with compensation arrangement

Benefits

We are committed to your well-being and growth, offering a comprehensive package of perks and benefits with varying eligibility based on role, including:

• Competitive salary & eligibility for quarterly incentive bonuses
• Flexible work models & paid time off
• Health and well-being benefits including health insurance, 401k matching, and wellness resources
• Professional development with tuition reimbursement and dedicated learning time

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• Master's degree in psychology, social work, or a related counseling field
• Licensed as a PHD, PsyD, LCSW, LPC, or LCP (independently licensed) in the state of Florida
• 3+ years of experience leading, managing, and driving change in a highly regulated environment
• Experience managing teams and prioritizing competing priorities to ensure quality, on-time delivery, and appropriate team focus
• Proven ability to oversee and coordinate multiple clinical locations
• Driver's License and access to reliable transportation

Preferred Qualifications

• Experience working with computers for professional communication and medical documentation (Excel, Outlook, Athena RMS or other EHRs)
• Proven ability to work both independently and collaboratively with equal effectiveness

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.