Server Support Engineer

Key Responsibilities :

• Technical Support: Provide expert-level technical guidance to clients throughout the product lifecycle, including pre-sales consultation, system integration, and post-sales troubleshooting.
• System Optimization: Assist customers in configuring and tuning high-performance server architectures, with a focus on thermal management, power efficiency, and firmware optimization.
• Issue Resolution: Act as the first line of defense for critical field escalations, performing root cause analysis (RCA) and coordinating with internal R&D teams to implement timely solutions.
• Product Advocacy: Act as a technical subject matter expert, presenting new product features, roadmaps, and technical best practices to clients and internal stakeholders.
• Collaboration: Work cross-functionally with Sales, Product Management, and Engineering to ensure client requirements are met and to provide feedback for future product iterations.

Qualifications :

• Experience: Minimum of 2 years of professional experience in an FAE or technical support role within the server, storage, or data center industry. OR with 5 years PC experience in FAE role or technical support.
• Technical Proficiency: Strong understanding of x86 server architectures, BMC/IPMI management, Linux/Windows Server environments, and networking protocols. Experience with AI/HPC infrastructure (GPU-accelerated systems) is a significant advantage.
• Communication: Fluent in English (both written and verbal) with the ability to articulate complex technical concepts to diverse audiences, including IT managers and system architects.
• Problem-Solving: Proven track record of diagnosing complex hardware/software interoperability issues in mission-critical environments.