Deskside Support Technician

• Only US Citizens
• 2 position available (Whiteglove / VIP)
• WhiteGlove Support/ VIP Users

The Deskside support member should have strong technical knowledge and hands–on experience in the following technologies:

• Imaging & Device Provisioning using SCCM
• Microsoft Client OS (Win10, 11)
• AV Device Support (Conference Rooms Support / Corporate events)
• Microsoft 365 Support
• Print and File share service
• Hardware Break-fix/Replacement
• Application installation and troubleshooting
• ITIL & Ticketing System Familiarity

Detailed Job Description

• Over 5 years of hands-on experience in desktop support and end-user computing.
• Skilled in Microsoft Windows OS (Windows 10/11) administration, deployment, and troubleshooting.
• Proficient in Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint, Office apps).Strong experience with endpoint security tools like Defender for Endpoint, CrowdStrike, BitLocker, and secure boot.
• Experienced in using tools like SCCM, Intune, Workspace ONE, and ManageEngine for system management and remote support.
• End-to-end knowledge of desktop/laptop lifecycle – from build and deployment to maintenance and decommissioning.
• Provide support for hardware (PCs, printers, scanners, smartphones) and software issues, including VPN troubleshooting.
• Comfortable with remote support tools such as RDP, TeamViewer, AnyDesk, and enterprise solutions.
• Capable of documenting solutions and creating user-friendly knowledge base articles.Work collaboratively with IT teams to maintain a stable and efficient desktop environment.
• Experienced in working in a global delivery model with strong communication, analytical, and time management skills.
• Proactive, detail-oriented, and passionate about improving end-user experience through reliable IT support.

Desirable (not mandatory): Relevant technical & process certifications:

ITIL V4 Foundations

MD-102: Endpoint Administraor

Microsoft 365 Certified: Fundamentals - MS-900