IT Support Specialist

We're hiring on behalf of a Haystack partner!

The Role

• Provide in-depth support and lead problem-solving and implementation efforts for specific technology products or applications.

• Apply specific functional and working general industry knowledge to develop or contribute to solutions for a variety of problems.

• Work independently with some guidance, potentially reviewing or guiding the activities of more junior employees.

• Support secure environments, particularly those within the defense sector.

• Offer Tier I, II, and III support for Windows-based systems.

• Manage and update antivirus and anti-malware products.

What You'll Need

• 4+ years of experience supporting secure environments, such as those within the DoD.

• 4+ years of experience providing Tier I, II, and III support for Windows-based systems.

• Experience supporting Windows and Linux environments in a production setting.

• Experience creating and deploying desktop operating system images and working with cloud services.

• Basic administration experience with communication systems (VTC or VoIP).

• Knowledge of LAN technologies, including Layer 2 switching and Layer 3 routing.

• A Bachelor's degree.

• A CompTIA Security+ Certification.

• TS/SCI clearance.

What's On Offer

• Competitive annual salary ($52,900 - $108,000) plus potential for bonuses.

• Comprehensive benefits package including health, life, disability, financial, and retirement benefits.

• Paid leave, professional development opportunities, and tuition assistance.

• Work-life programs and dependent care support.

Apply via Haystack today!