IT Analyst (Help Desk Engineer)

• Receiving support requests directly from users, via emails or hotlines, logging tickets to the ServiceDesk system, and confirming the reception of requests to users in a timely manner
• By oneself or together with the team, analyzing the issues, proposing solutions and implementing them in accordance with guidelines for common IT tasks. Main areas of support include PCs (hardware/software/connectivity), LAN cabling, Wireless, printers, fax machines, scanners, photocopying machines, projectors and other IT devices
• Setting up and preparing PCs/Laptop (hardware/software/connectivity) for newcomers and Renesas VN employees
• Maintaining/Upgrading PCs (hardware/software/connectivity) and other IT devices for current users when requested
• Understanding IT Storage/Warehouse organizing. Ability to manage and maintaining IT assets, IT accessories ...
• Installing software base on user requests
• Completing other technical tasks assigned by IT Supervisor/Manager and the Management;

Job requirements:

• On-site work
• Good knowledge in PC and other IT devices’ hardware/software/connectivity, including Windows and Linux operating systems, good skills in analyzing, diagnosing and trouble-shooting issues
• Have experience working on any Help Desk or similar systems (example: ServiceNow, JIRA, ...)
• Basic knowledge in networking, server, corporate web tool/application, web filter, antivirus software, VPN ...
• Good knowledge in Operation System: Windows 10/11, Redhat, Ubuntu
• Good knowledge in writing scripting: PowerShell (Windows) and Bash shell (Linux)
• Have knowledge about any Cloning system or mass deployment is a plus
• Have knowledge in MS Office 365, Microsoft 365 Tools, AD Azure, Copilot, Virtualize system is advantage
• Ability to utilize tools like Microsoft Excel, Power Point, Power BI, Power Automate, Power Apps to write report and analyze it, is a plus.

Qualifications

• Bachelor of Computer Science, Information Technology related technical field.
• Good communication in English
• Enthusiasm for user support roles, demonstrating professionalism, good manners, and empathy toward users.