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OptiSigns Inc. Linkedin · Posted 2mo ago

IT Helpdesk

Ho Chi Minh City

Linkedin
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Indexed description

  • Technical Support & Troubleshooting
  • Be the first point of contact to troubleshoot hardware, software, network, and printer issues for local and remote employees
  • Set up, configure, and install operating systems (macOS, Windows, Linux) and productivity tools (Google Workspace, Slack, VPN, Microsoft 365 ...)
  • Ensure all support tickets/requests are resolved promptly and logged systematically
  • Asset & Account Management
  • Zero-Mistake Onboarding/Offboarding: Strictly follow checklists to set up tech equipment/accounts for new hires and revoke access immediately for offboarding employees
  • Keep the IT Asset Inventory (laptops, monitors, chargers, accessories) 100% updated and organized
  • Monitor software licenses and subscription renewals to avoid service interruptions
  • Network & Security Maintenance
  • Maintain office network stability (Wi-Fi, LAN) and coordinate with ISPs when issues arise
  • Implement basic security practices (ensuring antivirus software is updated, enforcing password policies, and backing up data)
  • Collaborate with the Admin team to manage office tech gadgets (meeting room screens, projectors, fingerprint/access control machines)

Requirements

Experience: 1+ years of experience in IT Helpdesk, Technical Support, or System Administration (Open to promising final-year students for the Part-time role).

Technical Skills:

  • Hardware & Network Enthusiast: You genuinely enjoy hands-on troubleshooting, assembling/upgrading PC/Laptop hardware, and optimizing Wi-Fi/LAN setups to ensure peak network performance
  • Proficient in troubleshooting both macOS and Windows platforms
  • Familiar with managing cloud-based workspaces (Google Workspace/Admin Console is a plus)
  • Basic knowledge of networking (TCP/IP, DNS, VPN, Wi-Fi routers)

Working Style & Mindset:

  • High Accountability: Strong ownership of tasks - not finding temporary workarounds, fixing the root cause
  • Detail-oriented: Follows checklists rigorously to prevent data leaks or asset loss during offboarding/onboarding
  • Good Communication: Patient and friendly when explaining technical solutions to non-technical colleagues

Benefits

  • 13th-month salary bonus
  • Comprehensive healthcare insurance.
  • MacBook / Windows laptop, external monitor, and all necessary equipment
  • Yearly team outings, company trips, and internal clubs
  • Structured onboarding, continuous training, and clear career-growth paths.
  • English-language training programs.
  • Free drinks, snacks, and parking
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