IT Site Engineer

Are you an IT OT Systems Engineer with experience in operational technology and production environments? Apply now for a long-term contract opportunity with a leading manufacturing client in Guglingen, Germany.

Requirements:

• 5+ years of experience working in an OT/production environment with industrial devices, MES clients, and hand scanners, or strong affinity and willingness to develop expertise in OT contexts
• Microsoft Azure Cloud Infrastructure (IaaS, PaaS, DevOps)
• Azure Active Directory and Identity management
• Server infrastructure (VMware)
• Backup and storage infrastructure
• Network (W)LAN devices (Cisco)
• Firewall knowledge (Palo Alto)
• Endpoint/MDM management via Microsoft Intune (including Kiosk-mode/MES devices)
• End User Computing knowledge (Windows clients, Intune) for L3 support
• ITSM, CMDB and documentation tooling: Xurrent (CMDB/service requests), Confluence (documentation), and OpsRamp (monitoring)
• Awareness of IT security and compliance (CIS controls, GDPR/data protection, security incident handling)
• Strong communication skills with ability to lead meetings and deliver presentations
• Customer-oriented approach with solution-focused mindset
• Ability to work autonomously and self-manage priorities
• Capability to coordinate activities and work within a RACI model
• Willingness to travel to Belgium (monthly during 3-month training phase, then quarterly to biannually)
• Willingness to participate in local standby organisation
• (Desirable) Project management experience
• (Desirable) Master's degree in computer science or equivalent by experience
• Language(s): German (native), English (professional)

Job description:

• Lead as the local IT OT responsible, acting as the single on-site IT/OT contact
• Promote and support the standard ITC EMEA way of working (service desk, self-service) to all colleagues and assist with non-standard requests
• Support and help drive ITC EMEA projects and changes, working with partners and internal colleagues to ensure high-quality implementation aligned to business requirements
• Coordinate and support the external resident engineer providing L2 support to local end-users
• Track local projects (schedule, scope, budget) and actions, reporting status to IT infrastructure management
• Act as the linking pin between production engineering requirements, local applications, and ITC solutions
• Manage physical devices in local data centres (VMware, storage, network equipment) and workplace-related items as 3rd line support
• Support local Active Directory setup and management pending consolidation into overall AD setup
• Perform basic network adjustments and maintain knowledge of (W)(L)AN topology
• Conduct firewall analysis (read-only account) to drive adjustments by the central ITC EMEA team
• Provide training on ways of working and processes/procedures with outsourcing providers (database management, containers)
• Manage configuration of OT devices via Microsoft Intune
• Ensure proper documentation and handover by maintaining the CMDB in Xurrent and documenting setups in Confluence
• Support ITC EMEA in delivering premium service to the business, including participation in quarterly service meetings, communicating planned/unplanned power outages, and reporting problems
• Administer local contracts, vendors, licences, and assets (including quarterly asset/invoice checks and budget follow-up) in cooperation with ITC EMEA
• Participate in resolving security incidents