Senior Technical Authority Expert

About this opportunity:

We have an exciting opportunity for an experienced Technical Authority Expert to join our world-class team at Ericsson, contributing to the future of managed services delivery through the Service Enablement (IAM/SDG & BNE). Our team is responsible for the full cycle of 'Create, Sustain, and Evolve' within our respective domains, offering dynamic opportunities for professional growth. Comfortable in a technology leadership role, you will be instrumental in developing and maintaining automated solutions, analysing business requirements, and delivering improvements to drive recovery processes. This is a fantastic opening for a technical guru looking to make an impact on global technology standards and help shape future innovation in our industry.

Technical Skills

Good Understanding of VAS domain & products.

Experience In Operations & Maintenance With Good Troubleshooting Skills.

Good hands on experience Unix/Linux, Python, Java, SOAP, REST, GIT & CI/CD.

Hands on experience in defect testing, reproducing defects in LAB, defect deployment & load testing.

experience of JIRA, Splunk, AppD, JMeter, & SQLDeveloper tools.

Good hands on knowledge on micro service application management on Docker & Kubernetes.

Self-motivated and excellent communication & driving skills.

Hands on experience in troubleshooting & analysis of Wireshark trace & heap dump

Accountabilities

24X7 support for critical incident

Shift as per customer timings & rotation (Night+Day) is Mandatory.

Ticket handling & provide resolution as per SLA.

Adhoc reporting & monitoring

Identify, reproduce & deploy defects in LAB & Production

Handling lab issues

Taking hand over from projects

Writing TOLs of defects

Troubleshooting via Splunk, AppD & other monitoring tools

Perform load testing & identify issues

Close working with T3, Project & Development team to support for hot fixes, testing & deploy hot fix in LAB & Production.

Test & Deploy Hot Fix in LAB & Production

Simulate test various test scenario for defect testing or issue reproduction.

Database queries & data extraction

Handling Customer requirement & implement the same in the Network.

Performing changes in LAB & production

Performing health checks

Personnel Skills

Fluent in English (written and oral)

Demonstrated ability to work in a team setting with minimal supervision

Demonstrated ability to work in a matrix management environment

Experience/Seniority

BS technical/Engineering degree

Experience - Total 8 to 15 years in Operations, defect handling, load testing & deployments is must

“All academic credentials must be from recognized and accredited institutions and are further subject to verification.”