IT Support Tech (WKND)

About ThredUp

ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp’s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.

Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.

As an IT Support Technician, you will serve as the primary on-site technical resource for our warehouse operations. You will provide critical hands-on support for a diverse ecosystem of hardware, software, and networking infrastructure. This role requires a "fixer" mentality—someone who can pivot from debugging a Linux script to performing mechanical repairs on high-end equipment, all while providing exceptional service to our operational teams.

How You Will Make An Impact

• Ensure Operational Continuity: Maintain maximum uptime for warehouse systems by providing rapid response to hardware and software failures.
• Empower Operators: Act as a technical bridge, translating complex issues into simple solutions for non-technical staff and DC leadership.
• Continuous Improvement: Identify recurring technical bottlenecks and work independently to implement lasting fixes or process improvements.

Key Responsibilities

• Hardware & Mechanical Support: Install, configure, and perform physical repairs on desktops, touchscreen monitors, printers, and handheld devices. Maintain and troubleshoot specialized photography equipment, including mechanical components and sensor cleaning.
• Linux & Software Administration: Support and troubleshoot Linux-based workstations and specialized warehouse management software. Execute basic scripting to automate routine tasks.
• Network Maintenance: Diagnose and resolve connectivity issues related to Wi-Fi access points, Ethernet cabling, and network peripherals. Assist engineering teams with on-site rack cable management and port patching.
• Documentation & Training: Manage the IT ticketing lifecycle; document all resolutions to build a local knowledge base. Train warehouse operators on basic troubleshooting to reduce repetitive service requests.
• Data & Quality Assurance: Analyze operational data to identify quality trends. Perform testing on new internal application releases before they go live on the warehouse floor.
• Inventory & Procurement: Independently manage the lifecycle of IT assets, from placing orders for supplies to processing RMAs for defective hardware.

What We’re Looking For

• Experience: 1–3 years of technical support experience in a warehouse, production, or high-volume environment.
• Linux Proficiency: Comfort working within a Linux terminal; ability to navigate file systems and run diagnostic commands.
• Technical Versatility: Strong mechanical aptitude for disassembling/reassembling hardware and a solid understanding of TCP/IP networking fundamentals.
• Customer Service Excellence: Proven ability to remain calm under pressure and communicate effectively with users of varying technical skill levels.
• Independence: A self-starter who can prioritize a high-volume ticket queue without constant supervision.
• Physical Requirement: Ability to lift up to 50 lbs and work on a ladder or in tight spaces as required by hardware placement.

This role is not eligible for visa sponsorship.

What We Offer

• Consistent, set schedule!
• Competitive pay (we leverage market data).
• Employee stock purchase plan.
• PTO + paid holidays.
• Medical, dental, vision, 401k, life and disability insurance offered.
• We live by our DOTS Values of Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming up to make thredUP a success, and Striving for excellence.

We believe diversity, inclusion and belonging is key for our team

At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.

If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email [email protected] the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.

Before you go, our legal team wants you to know...You must be at least 18 years old and have basic English literacy skills. Employment with thredUP is contingent on each candidate passing a 7-year background check.