Delivery Support Engineer – Linux

U.S. Citizens or Green Card holders only (No sponsorship available)

Do you enjoy solving complex technical problems and supporting enterprise applications in production? We're partnering with an established technology company seeking a Delivery Support Engineer – Linux to support mission-critical communication platforms after deployment.

This is a highly technical, customer-facing role focused on troubleshooting Linux-based applications, investigating production issues, and working closely with engineering teams to deliver reliable solutions. If you enjoy digging into logs, analyzing system behavior, and driving issues to resolution, we'd love to hear from you.

What You'll Do

• Troubleshoot enterprise applications running in Linux production environments
• Investigate application, Linux, and networking issues to identify root causes
• Support software deployments, upgrades, patches, and production changes
• Analyze logs, processes, services, and system performance
• Troubleshoot SIP, VoIP, and enterprise communication platforms
• Capture and analyze packet traces using Wireshark and tcpdump
• Collaborate with customers, engineering, and development teams to resolve complex technical issues
• Develop implementation documentation, procedures, and Methods of Procedure (MOPs)

What We're Looking For

• 5+ years supporting Linux-based enterprise applications in production
• Strong Linux command-line troubleshooting skills
• Experience supporting application deployments and post-production environments
• Solid understanding of TCP/IP, DNS, routing, and networking fundamentals
• Experience with SIP, VoIP, or telecommunications technologies
• Ability to analyze packet captures and system logs
• Strong customer-facing communication and problem-solving skills

Preferred Experience

• Red Hat Enterprise Linux, CentOS, Ubuntu, or similar
• RTP, Session Border Controllers (SBCs), or Diameter protocol
• VMware or virtualization technologies
• Bash, Python, or other scripting experience

Why Join?

• $120K–$130K salary
• Hybrid work schedule
• Work on mission-critical enterprise communication platforms
• Diverse technical challenges with significant ownership
• Collaborative engineering environment with opportunities to make an impact

If you're a Linux professional who enjoys troubleshooting complex production issues and delivering exceptional customer support, we'd love to connect. Apply today!