IT Support

Company Overview

BFL Group is one of the world’s leading offprice retailers of fashion and homeware. With headquarters based in the United Arab Emirates, we serve multiple markets across the region and Southeast Asia.

Our goal is to delight customers and entice them back with the promise of exceptional pieces that excite, all at up to 80% off the original retail price for fashion designer brands. Our unique “Treasure Hunt” model ensures there is always something new to explore, desire, and discover within our stores. Our customers walk out with new items every time they visit any of our stores.

Job Description

Job Title: IT Support

Department: IT.Techno

Role Purpose:

The IT Support is responsible for monitoring and maintain the computer systems and networks of an organisation. He/ she will be installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems, either over the phone or in person.

Responsibilities:

• Installing and configuring computer hardware, software, systems, networks, printers, scanners and handheld devices, wifi, etc.
• Monitor and maintain computer systems and networks.
• Responds in a timely manner to service issues and requests.
• Provides technical support across the company (this may be in person or over the phone).
• Troubleshoot system and network problems, diagnose and solve hardware or software faults.
• Repair and replace equipment as necessary.
• Support the roll-out of new applications.
• Set up new user accounts and profiles.
• Respond within agreed time limits to call-outs.
• Work continuously on a task until completion.
• Prioritize and manage many open cases at one time.
• Test and evaluate new technology.
• Proactive support – on-going maintenance and monitoring of systems in accordance with appropriate plans.
• Manage Backups, Email systems, and Licensing renewals.
• Manage/Troubleshoot MS Teams, Office365, VPN and Remote Connectivity.
• Install, configure, and support retail hardware including POS terminals, invoice/receipt printers, barcode scanners, cash drawers, and other in-store devices.
• Provide on-site and remote support to retail shops/stores , ensuring POS and billing systems are operational at all times.

Qualifications:

• Bachelor's degree in computer science or a related field
• 2+ years of experience in a technical support role
• Working knowledge and expertise with a variety of software, hardware, and applications
• Up-to-date knowledge of the latest IT and software trends
• In-depth knowledge of hardware and software.
• Willing to work on rotational shifts