Operations Engineer III - Citrix

Operations Engineer III - Office Hybrid in Leopardstown, Dublin 18

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

As an Operations Engineer III at ICON, you will contribute to our client services function, working collaboratively to deliver high-quality outcomes across our clinical programmes.

Your Profile

Infrastructure Components Under Support

• Citrix Delivery Controllers
• Citrix StoreFront
• Citrix Director
• Citrix Licensing
• Citrix Gateway / NetScaler
• Citrix VDA
• Machine Catalogues
• Delivery Groups
• MCS
• Citrix Policies
• Citrix Printing
• Citrix Profile Management

Core Responsibilities

• Administration and support of the enterprise Citrix environment
• Citrix server patching and lifecycle management
• Incident, problem and escalation management
• Root Cause Analysis for complex Citrix issues
• Management of Citrix-related MDP and MyDesk services
• Resolution of issues escalated from EUS and other support teams
• Performance optimisation and platform stability
• Technical documentation and operational improvements
• Participation in change implementation and maintenance activitie

Technical Requirements

Must Have

• 5+ years Citrix administration experience
• Citrix Virtual Apps and Desktops
• StoreFront
• Director
• Delivery Controllers
• Machine Catalogues
• Delivery Groups
• MCS
• Citrix Policies
• Windows Server administration
• Active Directory
• Group Policy
• PowerShell
• Patching and vulnerability remediation
• Troubleshooting enterprise Citrix environments

Nice To Have

• FSLogix
• NetScaler
• Certificate Management
• Automation

What ICON Can Offer You

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our Benefits Examples Include

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply